Regional Inside Sales Manager
About The Position
Join American Residential Services (ARS), the nation’s largest provider of residential HVAC, plumbing, and electrical services, with more than 7,000 team members and over 45 years of delivering trusted home comfort solutions. We are seeking a proven Regional Inside Sales Manager to lead and develop a high-performing outbound call center team in Springfield, VA. This role will oversee a team of 12–20 outbound, sales-driven Inside Sales Representatives focused on lead generation, rehash efforts, and revenue-driving outbound campaigns. The ideal candidate will bring strong call center leadership experience, a sales performance mindset, and the ability to coach teams to exceed conversion and productivity goals in a fast-paced environment.
Requirements
- Required experience managing a call center or inside sales call center environment
- Proven leadership experience managing outbound sales teams
- Strong understanding of KPI management, reporting metrics, and sales performance analysis
- Experience coaching teams focused on outbound calling, lead conversion, and phone sales
- Ability to motivate teams and drive results in a fast-paced environment
- Excellent leadership, communication, and organizational skills
- Strong computer proficiency and experience utilizing CRM/reporting systems
- Ability to analyze trends and implement process improvements
- Must pass background check and drug screening
Responsibilities
- Lead, develop, and manage an outbound inside sales call center team of 12–20 representatives
- Drive outbound sales performance through coaching, accountability, reporting, and KPI management
- Improve lead conversion, close rates, appointment generation, and overall sales productivity
- Monitor and analyze call center metrics, reporting, and operational data to identify trends and opportunities
- Coach representatives on objection handling, phone sales techniques, and customer engagement
- Conduct call reviews, performance evaluations, and ongoing training initiatives
- Partner with regional operations and sales leadership to align staffing and sales strategies
- Manage scheduling, productivity, and performance expectations across the team
- Build and maintain a positive, high-energy sales culture focused on accountability and results
- Support operational efficiency and process improvement initiatives
Benefits
- Competitive base salary plus annual corporate bonus opportunity
- Weekly pay via direct deposit
- Insurance available after 31 days (low-cost medical plans available)
- Dental, vision, HSA/FSA
- 401(k) with company match
- 13 days PTO + 8 paid holidays
- Company-paid life insurance
- Career advancement opportunities within a national service organization
- Strong leadership support and established infrastructure
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
