Regional Inside Sales Associate

Kadant Solutions•Auburn, MA

8h•Onsite

About The Position

The Regional Inside Sales Associate serves as the crucial link between customers and the business. This role is responsible for accurately entering orders, generating quotes, processing returns, and managing customer communications. The associate will ensure timely order processing, follow up on held orders to minimize entry time, and act as the primary contact for communication between outside sales representatives and internal business departments. Additionally, they will communicate with Buyer/Planners regarding significant order changes that may impact inventory and supply, and generate/approve quotes for non-capital items. The role also involves resolving customer complaints, assisting accounting with billing inquiries, and processing returns and credits. Team support, including covering for absent colleagues, is also a key aspect, requiring the associate to work with an 80/20 and customer ranking mindset. Participation in business development teams and upholding company values such as teamwork, integrity, dedication, respect, innovation, and excellence are expected, along with promoting the customer message of mindshare, people, added value, digital transformation, and user experience.

Requirements

Bachelor's Degree (B.A.) from a four-year college or equivalent of one to two years related experience and/or training or equivalent combination of education and experience.
Knowledge of customer service principles and best practices in manufacturing.
Familiarity with Epicor ERP and Salesforce CRM.
Working knowledge of Microsoft Office applications, especially Teams, Outlook, and OneDrive.
Understanding of business communication standards and professional customer interaction.
Knowledge of inventory, shipping, and logistics processes.
Excellent verbal and written communication skills.
Strong customer service and relationship-building abilities.
High attention to detail and accuracy in processing orders and quotations.
Strong organizational and time management skills with the ability to manage multiple priorities.
Ability to resolve customer issues professionally and efficiently.
Strong problem-solving and follow-up skills.
Ability to coordinate effectively across departments and communicate status updates clearly.
Proficient data entry and computer skills.
Ability to work independently while contributing to a team environment.
Ability to maintain professionalism and composure in fast-paced or high-pressure situations.
Strong analytical and administrative skills.

Responsibilities

Process customer orders in a timely fashion.
Ensure orders held in process receive the appropriate attention and follow up to minimize the time between PO receipt and order entry.
Create quotations.
Serve as the point person for communication between outside salespeople and internal business groups.
Communicate with Buyer/Planners when customers place or stop orders of a magnitude that will affect inventory and supply.
Enter customer orders into our business system as volume or urgency requires.
Generate and approve quotes for non-capital items.
Work with customers to resolve complaints.
Assist accounting with investigation and resolution of billing/invoice issues.
Process returns and credits.
Cover for team members during their absences.
Work using the mindset of 80/20 and customer ranking.
Participate on an 80/20 or other business development team, support our mission, values (teamwork, integrity, dedication, respect, innovation, and excellence) and customer message (mindshare, people, added value, digital transformation, user experience).