Regional Administrative Assistant

Walgreens•Earth City, MO

1d•$15 - $30

About The Position

Performs administrative duties to efficiently support regional office staff and supports the development of new business opportunities by establishing relationships with potential customers and transitioning opportunities to the appropriate Region Representative. Coordinates activities, plans, and programs within designated areas of responsibility and delivers a distinctive customer experience. The role makes initial contact with prospective customers, schedules appointments, sends marketing and other materials, and answers preliminary questions to help regional leaders develop business opportunities. It manages internal and external correspondence, conducts research on market opportunities, prepares materials and follow-up for regional leadership and Pulse meetings, and provides administrative support to the Regional Vice President, including calendar management, scheduling, travel arrangements, expense reporting, and coordination of events and projects. The assistant also screens calls and correspondence, responds to escalated customer complaints, handles confidential information, mentors Area Administrative Assistants, and serves as a liaison among stores, regional and corporate offices, Walgreens companies, and external business relationships.

Requirements

High school diploma or GED.
At least 1 year of general administrative experience supporting senior business leaders, such as answering phones, arranging travel, or distributing correspondence.
Experience coordinating and scheduling multiple events simultaneously.
Experience managing calendars for one or more senior business leaders, including scheduling meetings and prioritizing requests.
Experience prioritizing and organizing work, tracking details, and meeting deadlines across multiple projects.
Ability to work with little or no supervision, complete objectives independently, and determine when issues need escalation.
Experience establishing and maintaining relationships within a team.
Intermediate Microsoft Excel skills.
Intermediate Microsoft PowerPoint skills.
Intermediate Microsoft Word skills.

Nice To Haves

At least 2 years of general administrative experience supporting senior business leaders.
Associate’s or Bachelor’s degree.
Prior work experience with Walgreens.

Responsibilities

Model and share customer-service best practices with area and district staff.
Make initial contact with potential customers through cold calls, set appointments, send marketing and other materials, and answer preliminary questions to support business development.
Manage internal and external correspondence and follow up with operations and healthcare staff on deadlines.
Research external influences on market opportunities, including market share, growth, and media reports.
Plan and prepare materials for regional leadership and Pulse meetings, record minutes, and track next steps.
Screen telephone calls and correspondence, route or prioritize them, draft responses, gather information, and refer complex or urgent matters as appropriate.
Schedule and prioritize meetings and appointments, prepare agendas, maintain the Regional Vice President’s calendar, and issue reminders.
Coordinate events and ensure meeting space, software, equipment, documentation, food, and supplies are available.
Arrange travel, prepare itineraries, and handle travel expense reporting for regional staff.
Process expense reports and monitor incoming invoices and donation requests.
Coordinate project-based work and market outreach programs.
Respond to escalated customer complaints.
Handle confidential and sensitive information with discretion.
Mentor Area Administrative Assistants.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Perform general office duties and special assignments as directed.
Attend training as requested and pursue self-development and improved job performance.
Serve as a liaison among stores, the regional office, the corporate office, other Walgreens companies, and external business relationships.
Report disciplinary issues and customer complaints to management.