Regional Accounts Associate Director, Neuromuscular – Pennslyvania / West Virigina

Novartis•Charleston, WV

6d•Remote

About The Position

The Regional Accounts Associate Director (RAAD), Neuromuscular is a field-based and remote role supporting key accounts in an assigned geography. The position builds partnerships with key accounts, drives demand, and supports clinical and reimbursement needs across designated treatment centers. Focused on rare disease, the role provides visibility across the patient journey and helps promote timely, seamless access to therapy. It works cross-functionally with Commercial, Patient Services, Trade & Distribution, and Medical Affairs to coordinate high-quality support for providers and patients. The role requires residence within the territory or within a reasonable daily commuting distance of 50 miles from its border, and travel of 60–80% across a broad geography. Novartis does not offer relocation support or visa sponsorship for this position.

Requirements

Bachelor’s degree from a four-year college or university.
At least 8 years of experience in pharmaceuticals, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams, including meaningful engagement with payer and reimbursement landscapes.
Strong track record supporting launches of specialty or biologic therapies, with familiarity in specialty pharmacy and/or Buy & Bill environments and knowledge of operational workflows and patient access strategies.
Recent understanding of the U.S. healthcare ecosystem, including market dynamics and access considerations within the past five years.
Proven ability to manage complex, high-impact accounts, including large academic and integrated health systems, and lead through influence in a collaborative, matrixed environment.
Strong understanding of customers and cross-functional teams, business acumen, and expertise in technology and digital engagement.
Excellent communication, active listening, relationship-building, and strategic thinking skills, with the ability to build trust across organizational levels and turn insights into actionable plans.
Reside within the territory or within a reasonable daily commuting distance of 50 miles from the territory border.
Ability to travel 60–80% across a broad geography and drive and/or fly within the territory.
Fully valid and unrestricted driver’s license; driving is an essential function of the role.

Nice To Haves

At least 3 years of experience commercializing rare disease or specialty biopharmaceutical therapies, with a record of consistently achieving or exceeding strategic business objectives.
Prior key-account support experience combined with cross-functional experience in areas such as Sales, Marketing, Medical, or Market Access.
Strong understanding of institutional selling in neuromuscular.
Experience preparing markets and teams for product launches or indication expansions.

Responsibilities

Drive growth of Novartis Neuromuscular brands with professionalism and integrity, following approved product labeling and applicable legal, regulatory, and industry standards.
Manage accounts across the patient journey, providing support from enrollment through infusion where appropriate.
Engage and educate stakeholders on clinical data, including efficacy and safety, translating complex information into actionable insights.
Partner with healthcare providers and institutions to develop tailored account strategies and optimize resource use.
Manage treatment-center workflows from enrollment through reimbursement and distribution to support seamless product access and service excellence.
Build strategic relationships with hospital staff, clinical leaders, care teams, and access stakeholders; provide guidance on insurance requirements and proactively address access challenges.
Maintain expertise in payer-specific coverage policies and access procedures, identifying and resolving barriers to timely product availability for eligible patients.
Assess territory dynamics, identify opportunities for innovation and process optimization, and expand treatment networks and referral pathways.
Work with cross-functional partners to provide timely guidance on site readiness, patient onboarding, product delivery, and reimbursement.
Support the end-to-end prescription journey through coordination, clarity, and a strong customer experience.
Travel within the territory by driving and/or flying; maintain a valid, unrestricted driver’s license.