Regional Accounts Associate Director, Neuromuscular – Pennslyvania / West Virigina

Novartis•Pittsburgh, PA

8d•$168,000 - $312,000•Hybrid

About The Position

The Regional Accounts Associate Director, Neuromuscular is a hybrid, field-based and remote role supporting key accounts in an assigned Pennsylvania/West Virginia geography. The role builds partnerships with treatment centers, drives demand, and supports providers’ clinical and reimbursement needs across the patient journey, from enrollment through infusion where appropriate. It works cross-functionally with Commercial, Patient Services, Trade & Distribution, and Medical Affairs to coordinate support for providers and patients and promote timely access to therapy. The role manages complex accounts and treatment-center workflows, including enrollment, reimbursement, distribution, site readiness, patient onboarding, and product delivery. It develops tailored account strategies, educates stakeholders on clinical data, addresses payer and access barriers, and identifies opportunities to improve processes, expand treatment networks, and strengthen referral pathways. Engagements must comply with approved labeling and applicable legal, regulatory, industry, and ethical standards. This position requires residence within the territory or within a reasonable daily commuting distance of 50 miles from its border, travel of 60–80% across a broad geography, and driving and/or flying within the territory. Driving is an essential function, and a fully valid and unrestricted driver’s license is required. Novartis does not offer relocation support or visa sponsorship for this role. Customer-facing employees must comply with customer credentialing requirements, which may include COVID-19 vaccination, subject to applicable law and reasonable accommodations. The expected salary range is $168,000–$312,000 per year. Compensation also includes a performance-based cash incentive and, depending on role level, possible eligibility for annual equity awards. Eligible US-based employees receive health, life, and disability benefits; a 401(k) with company contribution and match; and paid time off and other leaves.

Requirements

Bachelor’s degree from a four-year college or university.
At least 8 years of experience in pharmaceutical, biotech, healthcare, or a similarly structured industry with large, geographically dispersed teams, including meaningful engagement with payer and reimbursement landscapes; experience in other complex sectors such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B may also be relevant.
Track record supporting the launch of specialty or biologic therapies, with familiarity in specialty pharmacy and/or Buy & Bill environments and knowledge of operational workflows and patient access strategies.
Strong understanding of the US healthcare ecosystem, with recent experience navigating market dynamics and access considerations within the past five years.
Ability to manage complex, high-impact accounts, including large academic and integrated health systems, and lead through influence in a collaborative, matrixed environment.
Strong understanding of customers and cross-functional teams, business acumen, and expertise in technology and digital engagement.
Exceptional communication, active listening, relationship-building, and strategic thinking skills; ability to build trust across organizational levels and turn insights into actionable plans.
Must reside within the territory or within a reasonable daily commuting distance of 50 miles from the territory border.
Ability to travel 60–80% across a broad geography and drive and/or fly within the territory.
Fully valid and unrestricted driver’s license; driving is an essential function of the role.

Nice To Haves

At least 3 years of experience commercializing rare disease or specialty biopharmaceutical therapies, with a history of consistently achieving or exceeding strategic business objectives.
Prior experience supporting key accounts and cross-functional work in areas such as Sales, Marketing, Medical, or Market Access.
Strong understanding of institutional selling in neuromuscular.
Track record of preparing markets and teams for successful product launches or indication expansions.

Responsibilities

Drive growth of Novartis Neuromuscular brands while complying with approved product labeling, legal and regulatory requirements, industry standards, and ethical practices.
Manage accounts across the patient journey, providing support from enrollment through infusion where appropriate.
Engage and educate stakeholders about clinical data, including efficacy and safety, translating complex information into actionable insights.
Develop tailored account strategies with healthcare providers and institutions to optimize resource use and support product access.
Manage treatment-center workflows from enrollment through reimbursement and distribution, with a focus on service excellence.
Build strategic relationships with hospital staff, clinical leaders, care teams, and access stakeholders; guide them on insurance requirements and address access challenges.
Maintain expertise in payer-specific coverage policies and access procedures, and identify and resolve barriers to timely, uninterrupted product availability for eligible patients.
Assess territory dynamics, identify opportunities for innovation and process optimization, and expand treatment networks and referral pathways.
Collaborate with cross-functional partners to provide timely guidance on site readiness, patient onboarding, product delivery, and reimbursement.
Support the end-to-end prescription journey through coordination, clarity, and a strong customer experience.
Travel broadly across the territory and drive and/or fly as needed to perform the role.