Regional Accounts Associate Director, Neuromuscular – Pennslyvania / West Virigina

Novartis•Charleston, WV

6d•Hybrid

About The Position

The Regional Accounts Associate Director, Neuromuscular is a hybrid, field-based and remote role supporting key accounts across an assigned geography in Pennsylvania and West Virginia. The role builds partnerships with key accounts, drives demand, and supports clinical and reimbursement needs across designated treatment centers. Focused on rare disease, it provides visibility into the patient journey and helps ensure timely, seamless access to therapy. The position works cross-functionally with Commercial, Patient Services, Trade & Distribution, and Medical Affairs to deliver coordinated support to providers and patients. The role requires residence within the territory or within a reasonable daily commuting distance of 50 miles from its border, and travel of 60–80% across a broad geography. Driving and/or flying within the territory is required, and a fully valid, unrestricted driver’s license is essential. Novartis does not offer relocation support or visa sponsorship for this position.

Requirements

Bachelor’s degree from a four-year college or university.
At least 8 years of experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams, including meaningful engagement with payer and reimbursement landscapes.
Strong track record supporting specialty or biologic therapy launches, with familiarity in specialty pharmacy and/or Buy & Bill environments and deep knowledge of operational workflows and patient access strategies.
Strong understanding of the U.S. healthcare ecosystem, with recent experience navigating market dynamics and access considerations within the past five years.
Proven ability to manage complex, high-impact accounts, including large academic and integrated health systems, and to lead through influence in collaborative, matrixed environments.
Extensive understanding of customers and cross-functional teams, robust business acumen, and expertise in technology and digital engagement.
Exceptional communication, active listening, relationship-building, and strategic thinking skills; ability to build trust across organizational levels and turn insights into actionable plans.
Reside within the territory or within a reasonable daily commuting distance of 50 miles from the territory border.
Ability to travel 60–80% across a broad geography and drive and/or fly within the territory.
Fully valid and unrestricted driver’s license; driving is an essential function of the role.

Nice To Haves

At least 3 years of experience commercializing rare-disease or specialty biopharmaceutical therapies, with a record of consistently achieving or exceeding strategic business objectives.
Prior key-account support experience and cross-functional experience in areas such as Sales, Marketing, Medical, or Market Access.
Strong understanding of institutional selling in neuromuscular.
Experience preparing markets and teams for successful product launches or indication expansions.

Responsibilities

Drive growth of Novartis Neuromuscular brands professionally and with integrity, ensuring engagements follow approved product labeling and comply with legal, regulatory, and industry standards.
Lead account management across the patient journey, providing support from enrollment through infusion where appropriate.
Engage and educate stakeholders on clinical data, including efficacy and safety, translating complex information into actionable insights.
Collaborate with healthcare providers and institutions to develop tailored account strategies and optimize resource utilization.
Manage treatment-center workflows from enrollment through reimbursement and distribution, with a focus on service excellence and seamless product access.
Build strategic relationships with hospital staff, clinical leaders, care teams, and access stakeholders; guide them on insurance requirements and address access challenges.
Maintain expertise in payer-specific coverage policies and access procedures, identifying and resolving barriers to timely product availability for eligible patients.
Assess territory dynamics to identify opportunities for innovation and process optimization, expand treatment networks and referral pathways, and improve account experience.
Work with cross-functional partners to provide guidance on site readiness, patient onboarding, product delivery, and reimbursement.
Support the end-to-end prescription journey through coordination, clarity, and a strong customer experience.