Regional Accounts Associate Director, Neuromuscular – Pennslyvania / West Virigina

Novartis•Pittsburgh, PA

8d•$168,000 - $312,000•Remote

About The Position

The Regional Accounts Associate Director, Neuromuscular is a remote and field-based role supporting key accounts across an assigned geography in Pennsylvania and West Virginia. The role builds partnerships with key accounts, drives demand, and supports clinical and reimbursement needs across designated treatment centers. Focused on rare disease, it provides visibility across the patient journey to help ensure timely, seamless access to therapy. The position works cross-functionally with Commercial, Patient Services, Trade & Distribution, and Medical Affairs to coordinate support for providers and patients. Candidates must live within the territory or within a reasonable daily commuting distance of 50 miles from the territory border. Travel of 60–80% across a broad geography is required, including driving and/or flying within the territory. Novartis does not offer relocation support or visa sponsorship for this role. The role leads account management across the patient journey, supports treatment-center workflows from enrollment through reimbursement and distribution, and helps address coverage and access barriers. It engages stakeholders on clinical data and collaborates with providers and internal partners on account strategy, site readiness, patient onboarding, product delivery, and reimbursement. All interactions must comply with approved product labeling and applicable legal, regulatory, industry, and ethical standards. The expected salary range is $168,000–$312,000 per year. Compensation includes a performance-based cash incentive and, depending on role level, potential eligibility for annual equity awards. Eligible US-based employees receive health, life and disability benefits, a 401(k) with company contribution and match, and paid time off that includes vacation, personal days, holidays, and other leaves.

Requirements

Bachelor’s degree from a four-year college or university.
At least 8 years of experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams, including meaningful engagement with payer and reimbursement landscapes. Relevant experience in medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors may also qualify.
Track record supporting the launch of specialty or biologic therapies, with familiarity in specialty pharmacy and/or Buy & Bill environments and knowledge of operational workflows and patient access strategies.
Strong understanding of the US healthcare ecosystem, with experience within the past five years navigating market dynamics and access considerations.
Proven ability to manage complex, high-impact accounts, including large academic and integrated health systems, and lead through influence in a collaborative, matrixed environment.
Extensive understanding of customers and cross-functional teams, strong business acumen, and expertise in technology and digital engagement.
Exceptional communication, active listening, relationship-building, and strategic-thinking skills, including the ability to build trust and turn insights into actionable plans.
Must reside within the territory or within a reasonable daily commuting distance of 50 miles from the territory border.
Ability to travel 60–80% over a broad geography and drive and/or fly within the territory.
Valid, fully unrestricted driver’s license; driving is an essential function of the role.
Customer-facing employees must comply with customer credentialing guidelines, which may require COVID-19 vaccination, subject to applicable law and reasonable accommodations.

Nice To Haves

At least 3 years of experience commercializing rare disease or specialty biopharmaceutical therapies, with a record of achieving or exceeding strategic business objectives.
Prior key-account support experience and cross-functional experience such as Sales, Marketing, Medical, or Market Access.
Strong understanding of institutional selling in neuromuscular.
Experience preparing markets and teams for product launches or indication expansions.

Responsibilities

Drive growth of Novartis Neuromuscular brands while complying with approved product labeling and legal, regulatory, industry, and ethical standards.
Manage accounts across the patient journey, providing support from enrollment through infusion where appropriate.
Engage and educate stakeholders on clinical efficacy and safety data, translating complex information into actionable insights.
Partner with healthcare providers and institutions to develop tailored account strategies and optimize resource utilization.
Manage treatment-center workflows from enrollment through reimbursement and distribution, with a focus on service excellence and seamless product access.
Build and maintain strategic relationships with hospital staff, clinical leaders, care teams, and access stakeholders.
Guide stakeholders on insurance requirements and proactively address access challenges to support timely and equitable patient care.
Maintain expertise in payer-specific coverage policies and access procedures, identifying and resolving potential barriers to product availability.
Assess territory dynamics, identify opportunities for innovation and process optimization, and expand treatment networks and referral pathways.
Collaborate with cross-functional partners to provide guidance on site readiness, patient onboarding, product delivery, and reimbursement.
Coordinate the end-to-end prescription journey, emphasizing clarity and customer experience.
Travel throughout the territory by driving and/or flying as required.