Regional Account Manager

ABM•Raleigh, NC

13d•$100,000 - $125,000

About The Position

The Regional Account Manager (RAM) provides sales leadership for a designated portfolio of strategic accounts. The role partners with customer management and stakeholders to identify, plan, and execute growth strategies for large-scale facilities services initiatives, including janitorial services, the ABM EnhancedClean Program, facility services engineering, and parking management. The RAM also cross-sells other facility services and ensures program quality and implementation of contract terms. The RAM is responsible for financial performance, P&L, accounts receivable, work order management, and problem resolution. The position requires dynamic client presentations and updates, account visits with operations, and facilitation of quarterly and business reviews. The RAM is expected to meet and exceed fiscal quota and may travel up to 50%. The listed salary range is $100,000–$125,000. Specific offers may vary based on education, experience, skills, abilities, geographic location, and alignment with market data. ABM offers a comprehensive benefits package; details are available through ABM Employee Benefits | Staff & Management.

Requirements

At least 5 years of relevant professional experience.
At least 4 years of major account experience.
At least 2 years of experience in the services sector.
Strong account management knowledge and experience in the facilities services industry.
A successful track record in selling and/or growing large, complex accounts.
Ability to communicate and present effectively to all levels, including executives, and to present to groups.
Ability to build relationships with existing clients to maintain sales and facilitate add-on business and services.
Ability to solve problems quickly and manage multiple accounts across a large geographic area.
Proficiency in Microsoft Office or related software.
Knowledge of assigned territories.
Ability to travel up to 50%.

Nice To Haves

Bachelor’s degree preferred, or equivalent level of professional experience.

Responsibilities

Partner, consult, advocate, and communicate with key existing client management and internal stakeholders.
Identify, plan, and execute growth strategies and tactics for existing clients.
Assist with the retention and re-bid RFP process for current customers.
Support operations in tracking and recording escalations within the existing client base.
Visit accounts with operations to identify additional opportunities.
Present information to clients during key meetings and reviews.
Facilitate the QBR/CBR process with operations.
Facilitate internal growth through cross-selling and expansion.
Use knowledge of ABM’s full suite of services and capabilities to build customer awareness.
Meet and exceed fiscal quota.
Ensure ABM program quality and implementation of contract terms.
Manage financial performance, P&L, accounts receivable, work orders, and problem resolutions.
Represent the company at local or regional conferences, national meetings, and trade organizations.