Regional Account Manager - West

TKC Holdings • UNAVAILABLE, Nevada

1d • Remote

About The Position

The Regional Account Manager works with the Regional Vice President to promote, develop, and increase profitable sales volume across their book of business. The role promotes a positive and ethical image with customers and contacts and assists sales staff in promoting, acquiring, and developing current and new inmate phone business customers. The position covers California, Nevada, Arizona, Idaho, Washington, Alaska, Hawaii, and Oregon and requires at least 50% travel across the territory.

Requirements

• High school diploma or GED required.
• One to three months of related experience and/or training, or an equivalent combination of education and experience.
• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
• Strong written communication skills, including preparing reports, business correspondence, and procedure manuals.
• Ability to present information effectively and respond to questions from managers, clients, customers, and the public.
• Strong analytical and problem-solving skills, including defining problems, collecting data, establishing facts, interpreting technical instructions, and drawing valid conclusions.
• Leadership and supervisory skills to guide teams and achieve results through others.
• Excellent organizational skills, a goal-oriented mindset, and ability to manage changing priorities and situations.
• Ability to work independently and collaboratively in a team environment.
• Strong customer service orientation and excellent telephone and interpersonal communication skills.
• Working knowledge of computer systems, including Microsoft Office programs.
• Ability to understand market conditions, apply sales concepts, and interpret profit margins and forecasts.
• Ability and willingness to travel on company business; at least 50% travel is required across the territory.

Nice To Haves

• Previous experience in a correctional market.

Responsibilities

• Maintain full working knowledge of inmate phone business technologies, products, and services.
• Drive regional inmate phone business through sales staff and ensure compliance with sales, marketing, and CRM requirements.
• Develop a regional marketing plan that complements the National Marketing Program.
• Implement a training program and provide ongoing instruction to sales staff on marketing, business development, technologies, services, and operations.
• Direct, guide, and maintain the prescribed account base.
• Prepare and ensure the accuracy of analysis and worksheets required to approve customer proposals.
• Complete Keefe Group presentations, proposals, contracts, and trade shows.
• Work with project management to develop installation and training plans that comply with requirements and satisfy facilities.
• Travel to make personal sales calls to accounts in the territory.
• Follow up with customers to ensure technologies, services, and support meet their satisfaction.
• Manage assigned on-site operations and employees.
• Identify market trends, including bidding patterns, software and service enhancements, fair market pricing, and product and service offerings.
• Recommend technologies, products, and services that meet customer needs and advance the industry.
• Analyze accounts on an ongoing basis to ensure approved profitability levels and identify changes or enhancements that improve profitability, service, and offerings.
• Assist the Regional/Group Vice President in determining the inmate phone business forecast.
• Achieve individual and regional sales and profit goals set by the Group Vice President in line with the inmate phone business forecast.
• Produce required regional and national reports.
• Maintain compliance with the Keefe Group Best Business Practices Guide.
• Complete miscellaneous projects as assigned by the Group/Regional Vice President.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO)
• Tuition reimbursement
• Paid training
• Career advancement opportunities
• Life insurance and AD&D coverage
• Voluntary short-term disability, long-term disability, critical illness, and accident coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED