Regional Account Manager

Crane Worldwide Logistics • Irving, TX

38d • Onsite

About The Position

This is a client-facing role responsible for managing the overall business relationship with accounts. The position involves account mapping, business unit breakdown, running Quarterly Business Reviews (QBRs), and ensuring adherence to Standard Operating Procedures (SOPs) across Crane Worldwide offices servicing the account. The role also includes report creation, monitoring, distribution, performance management, market analysis, and driving collaborative efforts internally. A key aspect is identifying service or opportunity gaps, penetrating organizational structures, developing relationships beyond main points of contact, and maintaining rates while assessing yields monthly. The role also requires monitoring accounts for timely payments, assisting with collections, entering meeting notes and action items into the CRM, and traveling within the region to visit accounts and offices. Ensuring compliance with company policies and regulatory requirements, identifying growth opportunities, and creating business development plans are also essential functions. Other duties as assigned.

Requirements

• Thorough knowledge of transportation industry logistics and freight forwarding
• Thorough knowledge of successful sales techniques
• Strong computer skills including Microsoft Office suite
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Good analytical and program management skills; ability to define, develop and document business processes and procedures
• Strong customer service, problem-solving, and interpersonal skills
• Internal/external sales skills
• Troubleshooting and problem resolution skills
• Leads by example
• Sense of urgency
• Creative
• Responds easily to changing demands
• Experience with CRM systems

Nice To Haves

• College degree preferred
• 3-5 years successful sales or account management or operations experience in freight forwarding, logistics and or transportation industry
• Professional certification may be required in some areas

Responsibilities

• Client Facing Role that manages the overall business relationship
• Account mapping, business unit breakdown (touchpoints to align regional/global team)
• Run QBRs & ensure they are properly prepared for
• Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
• Report Creation / Monitoring / Distribution (responsible/accountable)
• Performance management (responsible/accountable)
• Market Analysis / Industry Awareness
• Drives collaborative efforts internally by supporting and sharing best practices in the following key areas: Client Reviews, Strategic Business Plans, Value add Programs, Process Improvements, Tender Management, Technology Solutions
• Impact & coverage analysis -> identify service or opportunity gaps
• Penetrate organizational structure and develop relationship beyond main points of contact
• Maintain rates and assess yields monthly
• Monitor account for timely payments and assist with collections on past due invoices
• Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network
• When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
• Ensure all company policies and regulatory requirements are adhered to
• Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
• Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contribution

Benefits

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a quarterly bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree