Regional Account Manager

Acquia

14d•$100,000 - $110,000

About The Position

Acquia is hiring a Regional Account Manager to retain and grow customer relationships and help customers succeed with Acquia platform services. The role guides customers through product and service onboarding, owns account direction and strategy, and identifies opportunities for expansion. The manager works with customers, channel partners, and internal teams to support renewals, address escalations, and resolve operational issues. The position is accountable for quarterly renewal and net renewal goals, account forecasting, and maintaining the sales database.

Requirements

Proven track record of retaining and growing complex relationships, including closing renewals and identifying upsell and cross-sell opportunities.
Experience owning and exceeding a quota.
Experience managing a high volume of accounts.
Two years of experience working in an account management role.
Ability to manage multiple systems at once.
Strong forecasting and analytical skills.
Energetic, smart, dynamic, and strategic approach.
Ability to work effectively in a dynamic, fast-paced, and changing environment.
Good communication skills and ability to articulate a strong value proposition.
Meticulous attention to detail and a high level of accountability.
Self-starter who can set and manage priorities.
Strong teamwork, communication, and cross-group collaboration skills.
Ability to proactively drive accounts and resolve customer escalations with minimal oversight.
Bachelor’s degree required.
Openness to learning new technologies and collaborating with AI tools.

Responsibilities

Drive customer retention and identify expansion opportunities.
Guide customers through onboarding of products and services.
Build strategic-level customer relationships and own customers’ success with Acquia platform services.
Maintain control of account direction and strategy.
Host Quarterly Business Reviews to identify customer risks and opportunities.
Build an expansion pipeline through targeted outbound outreach, strategic account planning, and collaborative channel partner co-selling.
Exceed quarterly renewal and net renewal goals.
Partner with internal resources to resolve customer escalations or operational issues.
Coordinate with business users and procurement to ensure timely renewals.
Update and maintain the sales database weekly.