Regional Account Manager
About The Position
The Regional Account Manager (RAM) is responsible for establishing and maintaining professional relationships with customers to maximize business sales; opening and closing service contracts that meet service agreement guidelines; engaging internal departments in developing customer sales performance; and managing the day-to-day operations in the assigned territory. The RAM will be in contact daily with customers, managing opportunities and providing solutions to achieve the desired outcomes. The RAM will support all regional sales needs as outlined by Management and will work closely with other Operations team members to drive growth in the market.
Requirements
- Strong communication skills – listen, write, question, explain, and feedback
- Interpersonal skills – customer service, building relationships, and handling conflict
- Flexibility – responsive, creative, adaptable, and able to manage change
- Exceptional presentation skills – facilitate message in a professional and articulate manner
- Technical aptitude – ability to digest and break down concepts
- Ability to innovate, motivate and educate – to achieve positive results through influence, leadership, and coaching
- Strong teamwork and relationship building skills (internal and external)
- Understand basic financials (Budget, P&L, ROI, Variance, Justification)
- Report writing and data analytics (Knowledge of BigData and dashboard reporting preferred)
- Strong computer and mobile device literacy, especially Microsoft O365 (Excel, Word, PPT, and Outlook)
Nice To Haves
- Bachelor’s degree in related field(s)
- 2-5 years of related account management and supervisory experience, automotive or roadside service preferred but not required
- Formal sales, presentation and/or public speaking training highly desired
- Ability to travel up to 80% (minimal overnight travel)
- Valid driver’s license and solid driving record for a minimum of five years
- DOT knowledge preferred
- Knowledge of OSHA compliance preferred
Responsibilities
- Accurately forecast sales and meet annual sales goal for territory
- Represent the Company’s full line of products and services to customers
- Create, maintain, and present a Business Plan for assigned account base to Company management
- Identify and resolve specific issues related to inventory, product fulfillment, product quality, tester repair, warranty adjudication, accounts receivables and payables, and driver professionalism
- Control inventory levels by conducting physical counts, cycle counts, spot checks and reconcile inventory with electronic data storage systems. Some physical duties such as lifting batteries is required
- Ensure that all product deliveries are made in a timely and correct manner without loss of sales
- Run data reports to assess performance and identify sales/service improvement opportunities
- Work with high opportunity, non-producing customers as a priority and visit all accounts to improve performance and build effective relationships
- Promote best practices on tester usage, performance growth, customer service, product knowledge, order entry, and warranty/rotation procedures
- Ensure contractor network is aware of new initiatives and promotions
- Responsible for the safety and supervision of direct reports, Route Representatives
- Adhere to or recommend more efficient operations policies and procedures
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
