Regional Account Director
About The Position
Vitalant is hiring a Regional Account Director to build and strengthen strategic customer relationships in support of its mission to save and improve lives through blood donation, research, and innovation. This fully remote position may be performed from a home office anywhere in Arizona. The director leads account strategy across an assigned geographic region, develops and executes customer account plans, negotiates and manages agreements, and drives revenue growth. The role also leads customer-facing teams to foster consistent, collaborative partnerships, advance organizational objectives, and help ensure patients have access to needed blood products. Compensation is $108,000–$160,000, with eligibility for a 10% target incentive plan. The position requires travel of 50% or more.
Requirements
- Bachelor's degree or an equivalent combination of education and experience.
- Strong knowledge of the healthcare industry.
- Thorough knowledge of hospitals, hospital systems, and Group Purchasing Organizations.
- Five years of sales and marketing experience in the biological, pharmaceutical, blood service, medical device, or plasma industry.
- Large-account or large-territory experience.
- Experience in price and contract negotiation.
- Ability to perform assigned duties and responsibilities successfully.
- Ability to maintain confidentiality.
- Ability to organize, prioritize, and execute a variable workload and multiple priorities.
- Effective oral and written communication skills.
- Ability to establish priorities and follow through on projects with attention to detail and minimal supervision.
- Ability to work in a team environment.
- Ability to analyze and prepare data for internal and external stakeholders.
- Proficient computer skills.
- Ability to travel 50% or more.
Nice To Haves
- Two years of sales management experience.
- Knowledge of the blood industry.
Responsibilities
- Develop and execute strategic account plans for a large customer portfolio in an assigned geography to achieve revenue, engagement, and contract goals.
- Lead strategic planning and coordinate cross-functional account teams to align customer objectives with Vitalant's priorities.
- Build and maintain relationships with senior leaders and department stakeholders at hospitals and health systems.
- Partner with local operating units and internal stakeholders to coordinate account activity, monitor performance, and support consistent service delivery.
- Meet regularly with customers to advance account objectives, improve service and product utilization, address unmet needs, and coordinate solutions.
- Analyze customer utilization, service levels, inventory management, and performance metrics; prepare and communicate reports to customers and leadership.
- Oversee customer inquiries and complaints, ensuring effective resolution and continuous service improvement.
- Negotiate and manage contracts across Therapeutic Apheresis, Transfusion Services, Blood Products and Services, and Immunohematology Reference Laboratories; coordinate implementation with operational teams.
- Maintain pricing and budget discipline while identifying opportunities to grow revenue, expand services, retain existing business, and develop new accounts.
- Lead requests for proposals for new and existing business and oversee implementation of new products and services for assigned customers.
- Lead or participate in internal projects and national and geographic team meetings to review performance, supply, metrics, and accountability.
- Maintain customer relationship management systems and contract records, monitor competitive activity, and stay informed about industry trends.
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What This Job Offers
Job Type
Full-time
Career Level
Director
