(USA) Regional Account Coordinator

Morrison Express•Compton, CA

69d•Onsite

About The Position

The Regional Account Coordinator will be responsible for handling operational queries among branches, agents, and clients, managing shipping quotes, and maintaining freight rate management. This role ensures shipping processes are adhered to and systems are kept up-to-date. The coordinator will monitor operational excellence to meet Key Performance Indicators (KPIs) such as On-Time Performance (OTP), Data Quality, Electronic Data Interchange (EDI), and Billings. They will also identify and communicate irregularities to the account owner, develop and maintain strong client relationships, and provide insights to the account owner. Additionally, the role involves statistical understanding for generating reports, proposing continuous improvements for planning and logistics KPIs, and following up on logistics issues and claims.

Requirements

Bachelor’s degree (Business, Management, Engineering, Transportation, or associate field)
Minimum 3 years’ experience in freight forwarding and logistics (domestic or international freight forwarding) required
General knowledge of Imports/ Exports/ Contract Logistics/ Customs/ Rate
Proficient in programs used for email, word processing, data manipulation (excel spread sheets), power point presentation, and general internet skills
Strong business acumen with a keen aptitude to quickly assimilate new information
Excellent organization, analytical, written, and oral communications skills
Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement
Ability to think creatively and strategically to solve complex problems
Must be a confident self-starter who can develop effective business relationships, both internally and externally
Candidates must be self-motivated, customer service oriented, and eager to ensure the success of the team
Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment

Nice To Haves

Experience working with key account management teams will be a plus

Responsibilities

Handle operational queries amongst branches, agents and clients
Handle shipping quotes and maintain freight rate management
Ensure shipping processes are being adhered to and ensure systems are kept up to date
Monitor the operational excellence to meet KPI, including OTP, Data quality, EDI, Billings
Call out irregularities to account owner when needed
Develop and maintain good relationships with client to provide insight to account owner
Statistical understanding and generating necessary reports internally/externally
Propose continuous improvements for the planning and logistics KPIs
Follow up logistics issues and claims to any operational abnormality
Support continuous logistics ad hoc tasks