Regional Coordinator

DePaul Community Resources•Roanoke, VA

5d•$62,000 - $65,579•Hybrid

About The Position

DePaul Community Resources seeks a full-time (37.5 hour work week) Regional Coordinator. This position serves the Piedmont and Western regions of Virginia and includes the Abingdon, Christiansburg, Roanoke, Lynchburg, and Charlottesville offices. The Regional Coordinator oversees program operations, guide consortium development, and provide direct supervision and guidance to adoption specialists/case managers for DePaul's post-adoption services in the Western and Piedmont regions of the state. The regional coordinator is responsible for delivering ongoing, meaningful support to direct service professionals in adoption, steering collaborative community efforts to enhance support for adoptive families, and attending to program integrity concerning grant targets, documentation requirements, best practices, quality, and safety. This role facilitates professional growth and development for adoption specialists, meets specified goals and objectives in grant-funded programs, reports program outcomes to funders, and collaborates with various internal and external stakeholders to continually enhance program and agency efforts. DePaul relies on the regional coordinator and other adoption supervisors for extensive knowledge of adoption policies and procedures, as well as reinforcement of adoption competency both within programs and across the agency.

Requirements

A Bachelor's Degree in Social Work or a related human services field with five years of case management experience with children/families is required.
Knowledge of office and records administration techniques and procedures
Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
Knowledge of Microsoft Office Word, Excel, Powerpoint, Outlook, Sharepoint, Teams, and virtual meeting applications such as Zoom, WebEx, Google Meet
Knowledge of DePaul's policies, procedures, and standard practices and the rules and guidelines established by regulatory and governing agencies
Knowledge of relevant policies, procedures, and strategies to promote the safety and protection of people, data, and property
Knowledge of office procedures and spelling, grammar, punctuation, and arithmetic
Knowledge of policies, procedures, and guidelines established by DePaul, professional organizations, governing agencies, and local laws, statutes, regulations, codes, and standards related to the area of responsibility
Knowledge of methodologies and resources used to assess the needs of the listener or audience to share information or engage in ongoing communication
Knowledge of program planning and implementation, qualitative and quantitative performance analysis, and return on investment measurement techniques
Knowledge of motor vehicle operations, traffic rules and regulations, and maintenance of motor vehicles
Demonstrate interpersonal and verbal skills to defuse emotional situations, calm upset individuals, allay fears, and lessen confusion
Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
Demonstrate verbal and written communication and body language that purveys professional composure, emotional intelligence, thoughtfulness, patience, and respect amidst change, ambiguity, and within the daily trajectories of work
Demonstrate the ability to negotiate, mediate, facilitate, mentor, and coach
Demonstrate ability to train and instruct others
Operate standard office equipment such as telephone, calculator, printer, scanner, cellular phone, tablet, laptop, postage machine, shredder
Operate a computer and utilize computer applications, including spreadsheets, databases, word processing, email, internet, virtual meetings, internet, and department or program-specific software
Collect and analyze data
Identify complex problems and review related information to develop and evaluate options and implement solutions
Manage multiple priorities and complete assignments on time, accurately, and with attention to detail, and ensure a high-quality work product
Develop and maintain professional working relationships and appropriate boundaries with individuals served, coworkers, management, community partners, and business associates, and work collaboratively in a team environment
Communicate effectively in both oral and written form
Make arithmetical computations and tabulations
Develop objectives, evaluate effectiveness, and assess service plans for individuals served
Analyze and prepare concise and accurate documents, reports, and correspondence
Effectively market the programs and services of the department and the organization
Exercise sound judgment and critical thinking in decision-making and solving various work-related situations
Analyze, organize, and prioritize the work of a team while meeting multiple deadlines
Explain policies and procedures to staff and the public
Learn policies, procedures, and guidelines established by DePaul, professional organizations, governing agencies, and local laws, statutes, regulations, codes, and standards related to the area of responsibility
Read and understand information and ideas presented in writing
Assist with the general upkeep and cleaning of office areas and agency vehicles
Demonstrate self-awareness, ongoing self-evaluation, and a commitment to being part of a diverse, equitable, respectful, and inclusive workplace where all people are valued
Demonstrate professional composure in difficult and stressful situations
Demonstrate the FIRST (fairness, integrity, respect, safety, trust) values in the daily trajectories of work
Demonstrate professionalism regarding access to sensitive and confidential information related to employees, clients, and business records with no disclosure to others without needing to know

Nice To Haves

Supervisory experience is preferred.

Responsibilities

Oversee and direct the work of adoption specialists through team meetings, individual supervision, and file review, providing meaningful professional support and guidance to ensure compliance with documentation requirements, ethical standards, reporting requirements, agency policies, and grant guidelines.
Facilitate comprehensive onboarding/training for new staff and monitor ongoing team member training to nurture professional growth, strengthen adoption competency, and ensure compliance regarding program policies and procedures, grant targets, minimum standards, code of Virginia, personnel policies and procedures, and social work best practices.
Continually develop and facilitate a regional consortium to strengthen regional support for adoptive families, maintaining positive professional relationships and successfully promoting activities with various stakeholders, including staff, adoptive family members, subcontractors, referral agencies, key community partners, and media.
Complete grant performance surveys, analyses, and reports in a timely and comprehensive manner to meet funding requirements and assist with continual quality improvements.
Collaborate with the Director of Adoption, regional supervisors, adoption team members, other DePaul staff across programs, DePaul leadership, and community partners to optimize services, program outcomes, fiscal responsibility, and realization of the agency mission. This may sometimes necessitate direct client contact through substitute case management, group facilitation, or event participation.
Network with grantors, trauma-responsive coalitions, and adoption specialized agencies and professionals to stay current on evolving grant requirements, policy changes, and trends in adoption service provision on a community, state, and national level.