Region Relationship Banker 2, Newington, CT
About The Position
Webster Bank, a division of Santander Bank, N.A., is seeking an individual producer who supports multiple banking centers within a region and helps achieve sales, service, and operational goals. The role processes customer financial transactions in accordance with bank rules and regulations, identifies customers’ financial needs through communication and active listening, recommends appropriate products and services, builds relationships, generates leads, and delivers quality customer service. It also supports collaboration with business segments and may assist in supervising and coaching fellow relationship bankers.
Requirements
- High school diploma or GED required.
- Ability to perform the essential duties satisfactorily, with reasonable accommodation as needed.
- Working knowledge of all products and services.
- Keep current with systems used for branch transaction processing.
- Strong customer service skills and ability to support teamwork and create a positive working environment.
- Ability to travel to various banking centers within the region.
- Legally authorized to work in the United States full-time without employer sponsorship.
Nice To Haves
- Advanced degree, such as an associate or bachelor's degree.
- 3–4 years of customer service and needs-based banking sales experience.
- 0–2 years of supervisory experience.
- Established work history or equivalent demonstrated through work experience, training, military service, or education.
Responsibilities
- Respond accurately and promptly to customer needs using available resources and tools.
- Evaluate customer needs and recommend appropriate financial products and services through needs-based conversations.
- Perform routine teller transactions, including deposits, withdrawals, check cashing, loan payments, and other transactions.
- Support sales, retention, segmentation, and other bank initiatives to achieve banking center growth and profitability objectives.
- Achieve or exceed individual and team sales, service, and operational goals.
- Maintain compliance with federal and state regulations, bank policies, and procedures; meet or exceed branch audit and operational evaluation requirements.
- Assist with supervision of banking center colleagues by providing coaching, serving as a role model, and helping onboard new bankers.
- Adapt scheduling and support to meet business needs across banking centers in the region.
- Build strong relationships with banking center teams and collaborative partnerships with business lines.
Benefits
- Competitive rewards package.
- Benefits designed to support employees, their families, and their well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
