Region CFS Director

AutoNation • Remote - Texas, TX

4d

About The Position

The Regional CFS Director serves as a strategic business partner to Market and Store leadership, driving operational excellence and improving performance across AutoNation's Customer Financial Services (CFS) organization. The role develops and supports CFS Development Managers through coaching, training, and operational leadership to improve key performance metrics, including Per Vehicle Retail (PVR), Product Penetration (PI), Vehicle Protection Products (VPP), Customer Satisfaction (CSI), and overall profitability. Working cross-functionally, the Director leads enterprise initiative implementation, organizational change, and sustainable learning solutions that strengthen organizational capability and ensure consistent execution across the CFS organization.

The Director is the field subject matter expert for CFS operations and works with Corporate, Market, and Store leadership. The role leads and develops CFS Trainers, advises field leaders on compensation, staffing, and performance management, identifies capability gaps, and designs and facilitates training programs. It also measures learning effectiveness and leads change management to support field adoption.

The position maintains regular field presence through dealership visits, coaching, operational assessments, and leadership meetings. It facilitates national and regional CFS meetings and collaborates with product partners, corporate CFS leadership, and AutoNation Finance to improve partner, lender, and product performance, resolve operational challenges, and align dealership execution with enterprise objectives.

Responsibilities

• Serve as the field subject matter expert for CFS operations, partnering with Corporate, Market, and Store leadership to improve operational execution and business performance.
• Coach, develop, and support CFS Development Managers to drive consistent execution and sustainable business results.
• Partner with Market Presidents and General Managers to develop action plans that improve PVR, product penetration, VPP, CSI, profitability, and other key performance indicators.
• Attend Monthly Operating Reviews (MORs) and provide strategic recommendations based on operational trends, performance data, and business opportunities.
• Lead, coach, develop, and manage the CFS Trainers team, setting performance expectations, providing ongoing feedback, and supporting professional development.
• Consult with field leadership on compensation strategies, pay plans, staffing, and performance management initiatives aligned with organizational objectives.
• Identify organizational capability gaps and develop learning strategies that strengthen leadership effectiveness, sales execution, customer experience, and operational consistency.
• Design, implement, and facilitate training programs supporting new initiatives, technology enhancements, operational processes, and leadership development.
• Lead change management by communicating initiatives, building stakeholder alignment, and ensuring successful field adoption.
• Measure learning program effectiveness through performance metrics, business outcomes, and participant feedback, and refine programs to maximize impact.
• Support development, launch, and continuous improvement of AutoNation CFS initiatives.
• Build relationships across Corporate and Field Operations to ensure alignment, collaboration, and consistent execution of enterprise priorities.
• Use data and performance analytics to identify trends, prioritize opportunities, and recommend actions to improve operational performance.
• Maintain regular field presence through dealership visits, coaching sessions, operational assessments, and leadership meetings.
• Facilitate national and regional CFS meetings, MORs, conference calls, and leadership workshops as required.
• Collaborate with product partners to evaluate product performance, identify growth opportunities, improve product penetration, and maximize profitability while enhancing customer experience.
• Monitor partner performance using data, financial analysis, and key performance indicators to identify trends, address gaps, and drive continuous improvement in CFS results.
• Partner with corporate CFS leadership to implement lender and product initiatives, communicate program changes, and ensure consistent execution across markets and dealerships.
• Drive field alignment and accountability with Market CFS leadership, CFS Development Managers, and dealership teams to strengthen partner engagement and optimize lender and product performance.
• Partner with AutoNation Finance to align CFS strategies, financing initiatives, and dealership execution with enterprise objectives.
• Monitor AutoNation Finance performance and key metrics to identify opportunities, address performance gaps, and drive continuous improvement across the assigned territory.
• Identify and resolve operational challenges related to lender programs, product offerings, deal funding, and partner processes, collaborating with internal stakeholders on solutions.

Benefits

• Competitive compensation
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to deals and discounts through YouDecide
• Opportunity to participate in DRVPNK, AutoNation's cancer research and treatment fundraising mission

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed