Refractive Surgery Consultant

Southwest Eyecare•Chaska, MN

6d•Onsite

About The Position

Southwest Eye Care is hiring a full-time, patient-facing Refractive Surgery Consultant at its Chaska, Minnesota location. The role focuses on educating patients about refractive and elective vision procedures and helping them make confident, informed decisions that align with their visual goals and lifestyle. The consultant works with patients in a clinical setting, using empathetic consultative communication and explaining procedure options, outcomes, costs, and financing transparently. The consultant carries forward the surgeon’s clinical recommendation, discusses the benefits and trade-offs of premium lens options, and uses approved educational language and tools such as the Rendia Vision Simulator. The role also involves discussing package details, insurance contributions, and patient costs; offering financing and scheduling options; collecting payments when needed; dispensing surgical drops; and conducting structured follow-up with undecided patients. Accurate and timely documentation in the CRM/PM system and close coordination with physicians, clinical teams, scheduling, and marketing are essential. The consultant is expected to stay current on premium lens technologies, financing programs, and industry developments. Southwest Eye Care describes its culture as committed to individualized care, remarkable technology, an exceptional patient experience, and work/life harmony in an efficient and enjoyable environment. Unifeye Vision Partners is an equal opportunity employer that prohibits discrimination and harassment on protected grounds.

Requirements

Experience in patient education, patient counseling, or a consultative patient-facing role; experience in an elective or vision care setting is ideal.
Demonstrated ability to build rapport with patients and physicians, reinforce clinical recommendations, and support patient decision-making.
Comfort discussing elective procedures, costs, and financing options in a confident, empathetic, and professional manner.
Strong analytical skills and ability to interpret patient education, adoption, and consult-quality data to improve performance.
High emotional intelligence and ability to address patient questions and concerns thoughtfully during significant healthcare decisions.
Ability to build trust and rapport quickly and help patients feel confident during time-sensitive consultations.
Patient-first mindset focused on helping patients choose options that fit their visual goals and lifestyle.
College degree and/or equivalent experience.
Experience in a medical office with extensive patient experience required.
At least two years of experience in a patient-facing healthcare, counseling, sales, or customer service role required.
Interpersonal communication skills.
Versatility, flexibility, and willingness to work enthusiastically amid changing priorities.
Ability to communicate effectively with people at all levels and from various backgrounds.
Commitment to excellence and high standards.

Nice To Haves

Healthcare, communication, or business-related coursework is preferred.
Experience in an elective or vision care setting is ideal.

Responsibilities

Meet patients promptly and receive a handoff from the surgeon so the consultation remains aligned with the physician’s lens recommendation.
Explain the physician’s lens recommendation and educate patients on the benefits and trade-offs of premium lens options, including outcomes and package details before discussing cost.
Relate premium lens recommendations to each patient’s visual goals and lifestyle, using approved language and tools such as the Rendia Vision Simulator.
Explain pricing and financing transparently, including package inclusions, insurance contributions, and the patient’s remaining cost; allow patients time to consider their options.
Present financing options and tailor the timing of payment discussions to the patient’s financial situation without changing the clinical recommendation.
Collect payment when needed for premium and elective procedures.
Address patient questions and concerns using approved, patient-first responses that reconnect the discussion to the patient’s goals.
Guide patients toward a clear next step, including offering to reserve a surgery date and providing specific scheduling options.
Dispense surgical drops as needed.
Recognize strong candidates for premium options and connect recommendations to their daily lives and goals.
Follow up promptly with undecided patients, including contact within 24 hours and a second follow-up within three to five days.
Document patient interactions, decisions, lens selections, and reasons for not proceeding accurately and promptly in the CRM/PM system.
Coordinate with physicians, clinical teams, scheduling, and marketing to support a seamless experience from consultation through surgery.
Stay current on premium lens technologies, financing programs, and industry developments.
Perform other duties as assigned.