Refractive Surgery Consultant

Southwest Eye Care•Chaska, MN

5d•Onsite

About The Position

Southwest Eye Care is hiring a full-time, patient-facing Refractive Surgery Consultant for its Chaska, Minnesota location. The role focuses on educating patients about refractive surgery and premium lens options, helping them make confident, informed decisions that fit their vision goals and lifestyle. The consultant works in a clinical setting and partners with surgeons and other teams to ensure recommendations and patient care remain aligned. The consultant explains the benefits and trade-offs of premium lenses, demonstrates options using tools such as the Rendia Vision Simulator, and discusses procedure packages, insurance contributions, pricing, and financing transparently. The role includes collecting payments as needed, helping patients identify next steps and schedule surgery, dispensing surgical drops when needed, following up with undecided patients, and documenting consultations and decisions in the CRM/PM system. The consultant also stays informed about lens technologies and financing programs and collaborates with physicians, clinical teams, scheduling, and marketing to provide a seamless patient experience.

Requirements

Experience in patient education, patient counseling, or a consultative patient-facing role; elective or vision care experience is ideal.
Demonstrated ability to build rapport with patients and physicians, reinforce clinical recommendations, and support patient decision-making.
Comfort discussing elective procedures, costs, and financing options confidently, empathetically, and professionally.
Strong analytical skills and ability to interpret patient education, adoption, and consult-quality data to improve performance.
High emotional intelligence and ability to address patient questions and concerns thoughtfully during significant healthcare decisions.
Ability to build trust quickly and help patients make confident decisions during time-sensitive consultations.
Patient-first approach focused on helping patients choose options suited to their visual goals and lifestyle.
College degree and/or equivalent experience.
Experience in a medical office with extensive patient experience.
At least two years of experience in a patient-facing healthcare, counseling, sales, or customer service role.
Interpersonal communication skills.
Versatility, flexibility, and willingness to work amid changing priorities with enthusiasm.
Ability to communicate effectively with people at all levels and from varied backgrounds.
Commitment to excellence and high standards.

Nice To Haves

Healthcare, communication, or business-related coursework preferred.
Experience in an elective or vision care setting.

Responsibilities

Receive surgeon handoffs and carry the physician’s lens recommendation forward in the consultation.
Educate patients about lens recommendations, including benefits, trade-offs, outcomes, and package details.
Connect premium lens options to patients’ visual goals and lifestyles using approved language and tools such as the Rendia Vision Simulator.
Explain pricing, package inclusions, insurance contributions, and remaining patient costs clearly and transparently.
Present financing options and adapt the timing of payment discussions to patients’ financial situations without changing the clinical recommendation.
Collect payment for premium and elective procedures as needed.
Respond to patient questions and concerns with approved, patient-first responses that reconnect the discussion to patient goals.
Guide patients toward a clear next step, including offering surgery dates and specific scheduling options.
Dispense surgical drops as needed.
Adapt consultations for strong candidates for premium options by relating recommendations to their daily lives and goals.
Follow up with undecided patients within 24 hours and again within three to five days.
Promptly and accurately document patient interactions, decisions, lens selections, and reasons for declining in the CRM/PM system.
Partner with physicians, clinical teams, scheduling, and marketing to reinforce recommendations and support a seamless patient experience.
Stay current on premium lens technologies, financing programs, and industry developments.
Perform other duties as assigned.