Surgery Scheduler- Cardiothoracic Surgery, Monroeville

UPMC•Monroeville, PA

18h•Onsite

About The Position

University of Pittsburgh Physicians is hiring a full-time Surgery Scheduler for the Cardiothoracic Surgery Department at UPMC Monroeville. The role coordinates and schedules patients for inpatient and outpatient surgical procedures and assists the surgeon and administrator in promoting, developing, and monitoring operational activities. The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. Some travel to other locations may be required.

Requirements

High school diploma or equivalent.
Completion of a medical assisting program or 2–4 years of experience in a medical field.
General knowledge of computer software and practice management databases.
Strong organizational, time-management, and interpersonal skills.
Tact and diplomacy when dealing with physicians, patients and their families, and other employees.
Ability to deal compassionately and professionally with patients.
Ability to work independently and use sound decision-making skills.
Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans, and workers’ compensation carriers, regarding scheduling and approval of surgical procedures.
Ability to prioritize work demands.
Ability to consistently maintain confidentiality regarding job assignments and related information.

Nice To Haves

Proficiency in medical terminology.
Knowledge of EPIC practice management programs.

Responsibilities

Work directly with the department to troubleshoot procedural and operational issues.
Coordinate and monitor patient follow-up through Refract Tracker and EPIC.
Prepare and forward admission reservations and requisitions, including patient demographics and insurance information, to hospitals.
Coordinate cases and communicate with hospital personnel to obtain approval for hospital admissions.
Discuss and coordinate financial arrangements before surgery, including collecting prepayments.
Ensure informed consents are signed.
Provide patients with preoperative and postoperative instructions according to service-specific guidelines.
Coordinate patient education seminars and schedule physicians accordingly.
Collect data for research studies.
Schedule prescreening exams, diagnostic testing, postoperative appointments, and surgical cases for patients.
Ensure billing and insurance information is current and accurate.
Complete special projects as assigned.
Act as a liaison between patients and referring physicians.
Obtain precertification and/or referrals before procedures.
Coordinate and track internal and external marketing efforts.
Attend and schedule department meetings.
Answer and respond to telephone inquiries about surgery and provide educational material verbally and in print.