Referral Optimization Manager

NFH•Louisville, KY

6d•Hybrid

About The Position

At Network for Hope, the Referral Optimization Manager oversees the Referral Optimization team, providing operational leadership for the evaluation of potential organ donors and ensuring seamless coordination throughout the donor evaluation process. This is an exciting opportunity for a leader who thrives in a fast-paced clinical environment, enjoys developing high-performing teams, and is passionate about driving operational excellence while making a meaningful impact. With operational headquarters in Louisville and Cincinnati, NFH serves communities throughout Kentucky, Southern Indiana, Greater Cincinnati, and the Huntington, West Virginia region. This position may be based in Louisville, KY, Lexington, KY, or Cincinnati, OH. Regular travel throughout the donation service area (DSA) is required.

Requirements

Proven leadership and team development skills.
Knowledge of organ donation, transplantation, critical care, or hospital operations.
Strong critical thinking and decision-making abilities.
Experience managing competing priorities in a dynamic healthcare environment.
Excellent communication and relationship-building skills.
A commitment to quality, regulatory compliance, and continuous improvement.
The ability to remain calm and effective in emotionally complex situations.
Bachelor's degree in Healthcare Management, Nursing, Biological Sciences, or a related field required. Exceptional candidates with significant relevant experience may be considered in lieu of educational requirements.
Minimum of three (3) years of experience in an Organ Procurement Organization (OPO), critical care, or related healthcare environment required.
Two (2) years of leadership experience.
Valid driver's license and reliable transportation required.

Responsibilities

Lead the day-to-day operations of the Referral Optimization team in a 24/7 environment.
Provide coaching, mentoring, and leadership to Clinical Responders, supporting their professional growth and field performance.
Ensure timely evaluation of organ donor referrals while optimizing donor progression and operational continuity.
Monitor team performance, staffing, scheduling, and quality metrics to achieve operational goals.
Collaborate with leaders across Clinical, Family Support, Partnership Services, Quality, and Donation Support Services to ensure seamless coordination throughout the donation process.
Drive process improvement initiatives that enhance efficiency, consistency, and donor outcomes.
Ensure compliance with all applicable regulatory and organizational standards.
Analyze operational data and present performance trends and recommendations to leadership.
Provide operational support during high-volume activity, complex donor cases, and staffing challenges.