Partner Referral Manager

Lowe Law Group•Ogden, UT

14d•$80,000 - $105,000•Onsite

About The Position

Lowe Law Group is seeking an experienced and relationship-focused Partner Referral Manager to lead our Referred-Out Partner Relations team. This role oversees the day-to-day operations of the firm's outbound referral function, ensuring cases are strategically placed with trusted partner law firms while delivering an exceptional experience for both clients and referral partners. The Partner Referral Manager leads a team of referral professionals, supports the continued development of our national referral network, and works closely with the Executive Director to improve operational efficiency, partner performance, and overall referral outcomes. This is an ideal opportunity for someone who enjoys leading people, building professional relationships, improving processes, and creating scalable systems that support long-term growth.

Requirements

Proven leadership and team development experience
Exceptional relationship-building and interpersonal skills
Strong verbal and written communication abilities
The ability to build credibility with attorneys, law firms, and other professional partners
Excellent organizational skills and attention to detail
Sound judgment, initiative, and problem-solving abilities
A collaborative leadership style focused on accountability and continuous improvement
The ability to manage multiple priorities in a fast-paced environment
3–5 years of leadership experience in relationship management, legal operations, business development, account management, or a similar professional services environment
Experience supervising or mentoring employees
Experience managing external business relationships or strategic accounts

Nice To Haves

Personal injury, legal services, or referral-based business experience strongly preferred
Bachelor's degree or equivalent professional experience preferred

Responsibilities

Leading, coaching, and developing the Partner Referral Consultant and Partner Referral Specialists
Managing the day-to-day operations of the Referred-Out department and ensuring work is completed accurately and efficiently
Serving as the primary escalation point for complex partner, client, and referral issues
Building and maintaining strong relationships with referral partner law firms
Monitoring partner performance, referral activity, and workflow to ensure timely, high-quality service
Collaborating with the Executive Director to identify opportunities to strengthen and expand the firm's referral network
Evaluating partner relationships and recommending improvements to partner quality, responsiveness, and overall network performance
Working closely with Legal Team, Intake, Operations, and Accounting to ensure seamless coordination of referred-out matters
Identifying operational improvements that increase efficiency, accountability, and scalability
Maintaining accurate reporting and helping ensure department goals and performance expectations are achieved