Referral Specialist
About The Position
Join Our Team as a Referral Specialist! At One Health Ohio, we believe in fostering a positive work environment that prioritizes our team and our patients. Enjoy competitive benefits and a supportive workplace where your contributions truly matter! This role functions as general office support in the clinical area and provides good customer service to all customers of ONE Health Systems, Inc. The Referral Specialist is responsible for ensuring that patient referrals and all related paperwork, data and tracking are completed on a daily basis. They will handle all phone calls appropriately in a timely manner, record phone messages, and ensure messages are tasked to the correct Provider. Additionally, the Referral Specialist is responsible for ensuring that all relevant laboratory, testing results, office notes, and patient correspondence are forwarded to the Referral organization in a timely manner. They will also assist with monitoring tracking systems to ensure results are received (e.g., Pap, lab, and referral) and assist the front desk with missed appointments that need to be rescheduled, documenting in the patient's electronic health record. This role may also assist other departments such as the front desk when needed.
Requirements
- Ability to maintain confidentiality
- Present a positive and professional attitude
- Planning and organizational skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to identify problems and to propose feasible solutions
- Ability to maintain accurate records
- Ability to enter and maintain data in various company software programs.
- Knowledge of company’s policies and procedures.
- Knowledge of modern office equipment, troubleshooting, practices, and procedures.
- Interpersonal/human relations skills
- Proficient telephone skills
- Time Management
- Attention to detail
- High school diploma or equivalent
- Patient check-in/out
- Completing new patient profiles
- Insurance information verification
- Sliding fee scale competency
- CPR or ability to obtain
Nice To Haves
- Healthcare experience desired
- NextGen experience desired
Responsibilities
- Functions as general office support in the clinical area and provides good customer service to all customers of ONE Health Systems, Inc.
- Responsible for ensuring that patient referrals and all related paperwork, data and tracking are completed on daily basis.
- Handles all phone calls appropriately in a timely manner.
- Appropriately records phone messages and ensures that the messages are tasked to the correct Provider.
- Responsible for ensuring that all relevant laboratory, testing results, office notes and patient correspondence are forwarded to Referral organization in a timely manner.
- Assists with monitoring tracking systems to ensure that results are received. IE: Pap, lab and referral.
- Assists front desk with missed appointments that need to be rescheduled and documents in the patients electronic health record.
- Assists other departments such as front desk when needed.
Benefits
- PTO and Paid Holidays
- No nights or weekends!
- Optional Medical, dental and vision plans
- 401(k) retirement plan
- Company-paid life insurance with/AD&D benefit
- Company-paid long-term disability plan
- Optional life insurance and short-term disability plan
- Optional Critical Illness Plan
- Optional Accident Insurance Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
