Partner Referral Manager

Lowe Law Group•Ogden, UT

13d•Onsite

About The Position

Lowe Law Group is seeking an experienced and relationship-focused Partner Referral Manager to lead our Referred-Out Partner Relations team. This role oversees the day-to-day operations of the firm's outbound referral function, ensuring cases are strategically placed with trusted partner law firms while delivering an exceptional experience for both clients and referral partners. The Partner Referral Manager leads a team of referral professionals, supports the continued development of our national referral network, and works closely with the Executive Director to improve operational efficiency, partner performance, and overall referral outcomes. This is an ideal opportunity for someone who enjoys leading people, building professional relationships, improving processes, and creating scalable systems that support long-term growth.

Requirements

Proven leadership and team development experience.
Exceptional relationship-building and interpersonal skills.
Strong verbal and written communication abilities.
Ability to build credibility with attorneys, law firms, and other professional partners.
Excellent organizational skills and attention to detail.
Sound judgment, initiative, and problem-solving abilities.
Collaborative leadership style focused on accountability and continuous improvement.
Ability to manage multiple priorities in a fast-paced environment.
3–5 years of leadership experience in relationship management, legal operations, business development, account management, or a similar professional services environment.
Experience supervising or mentoring employees.
Experience managing external business relationships or strategic accounts.
Bachelor's degree or equivalent professional experience preferred.

Nice To Haves

Personal injury, legal services, or referral-based business experience strongly preferred.

Responsibilities

Oversee the firm's Referred-Out function and provide leadership to the Partner Referral team.
Lead, coach, and develop the Partner Referral Consultant and Partner Referral Specialists.
Manage the day-to-day operations of the Referred-Out department and ensure work is completed accurately and efficiently.
Serve as the primary escalation point for complex partner, client, and referral issues.
Build and maintain strong relationships with referral partner law firms.
Monitor partner performance, referral activity, and workflow to ensure timely, high-quality service.
Collaborate with the Executive Director to identify opportunities to strengthen and expand the firm's referral network.
Evaluate partner relationships and recommend improvements to partner quality, responsiveness, and overall network performance.
Work closely with Legal Team, Intake, Operations, and Accounting to ensure seamless coordination of referred-out matters.
Identify operational improvements that increase efficiency, accountability, and scalability.
Maintain accurate reporting and help ensure department goals and performance expectations are achieved.