Referral Coordinator

Greenbrook Medical•Spring Hill, FL

4d•Onsite

About The Position

As a Referral Coordinator, you keep patients moving through their care journey. You own the referral process end‑to‑end—making sure every referral is accurate, authorized, scheduled, and communicated clearly. You’re the connector between patients, providers, and specialists, ensuring seniors get the care they need without delays or confusion. This is detail‑driven, people‑first work where your organization, communication, and follow‑through directly shape patient outcomes. You’ll report to the Center Manager and support the clinical team, with opportunities to take on more responsibility as we grow.

Requirements

3+ years as a referral coordinator or medical assistant, ideally in primary care
2+ years managing referrals from primary care to specialists
Strong communication skills that build trust with patients, providers, and teammates
The ability to multitask, prioritize, and stay organized in a fast‑paced clinic
Compassion, professionalism, and a patient‑first mindset
High attention to detail and commitment to excellence
Composure and focus when things get busy
A collaborative spirit and willingness to learn
Alignment with our core values: Heart, Excellence, Accountability, Resilience, and Teamwork

Nice To Haves

Are a Certified Medical Assistant (CMA)
Have experience supporting both front office and clinical workflows
Are bilingual in English and Spanish
Proactively identify workflow gaps and help strengthen referral processes
Bring warmth, clarity, and concierge‑level support to every patient interaction

Responsibilities

Own the referral, start to finish
Submit referrals and authorizations with complete, accurate information
Track approvals, denials, and next steps to keep care moving
Coordinate records and documentation so specialists have what they need
Document thoroughly in the EMR and maintain clean, accurate patient files
Keep patients informed and on track
Schedule specialist appointments and follow up until completion
Verify insurance and eligibility to prevent delays
Respond to patient and provider inquiries with concierge‑level support
Provide clear instructions so patients know exactly what to expect
Be the connector across teams
Partner with providers to create seamless patient experiences
Collaborate with clinical staff to keep care coordinated
Support front office and MA workflows when the clinic needs an extra hand
Contribute to care team discussions that strengthen patient outcomes
Improve the work over time
Identify workflow gaps and help refine referral processes
Maintain a patient‑first mindset while upholding clinic standards
Embrace a team-first mindset by supporting clinical and front office operations while growing your skills along the way