Business Optimization Manager

Gallagher•Rolling Meadows, IL

23h•Hybrid

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. We are seeking a Business Optimization Manager to join our team. In this role, you will function as a part of the GBS US team that designs and executes continuous improvement projects along with rolling out new operating models to Client Service and back-office operations. You will work with the senior team members and operational staff to address the company’s most critical business process issues. Assignments may involve cross-functional and cross-business analysis support, problem solving, solution design, execution and support. Specific tasks will include conducting data analysis, developing business cases, documenting requirements, building performance scorecards, supporting projects through definition, pilot and implementation phases, among others. Reporting to the Vice President of Operations Strategy, you will develop strong relationships with divisional leadership in Gallagher Benefit Services, along with functional leadership, including but not limited to IT, HR, and Finance. This is a hybrid role with flexible work encouraged, based out of Gallagher’s global headquarters in Rolling Meadows, IL ideally 2-3 days per week.

Requirements

Bachelor’s degree required
4+ years of management consulting or operations strategy experience
Experience in the Employee Benefits brokerage or HR consulting industry preferred
Demonstrated ability to think strategically, identify and solve difficult business problems
Strategic mindset with an ability to think broadly, frame key questions, develop analytical frameworks and then create a work plan to deliver an answer and clearly synthesize the results
Well-developed business judgment. Ability to understand financial and non-financial aspects of a problem and use sound business judgment to recommend actions
Definition and development of strategic frameworks to articulate Gallagher's strategies to various stakeholders
Demonstrated ability to work independently with limited guidance
Demonstrated ability to interact with senior leadership
Demonstrated ability to coach and mentor team members in achieving team goals
Strong communication skills, both verbal and written
Strong quantitative and qualitative analysis skills
Ability to gather, synthesize and analyze data and draw logical conclusions
Advanced proficiency in PowerPoint (developed presentations for a senior audience), Excel (mathematical modeling of large data sets) and Word (white papers)
Commitment to professional and personal growth

Nice To Haves

advanced degree preferred

Responsibilities

Work with senior leadership to prioritize operational improvement ideas.
Lead a team of consultants in project execution and provide problem solving guidance and coaching support.
Collaborate with various divisional and functional groups to aid in strategy, and own projects end-to-end, developing insightful analyses and communicating in a compelling manner.
Generate process improvement hypotheses and perform data analysis for assigned tasks for one or more projects.
Develop business cases, requirements, and performance metrics.
Analyze and reengineer business processes with input from management and staff.
Determine comprehensive business requirements.
Document ‘as-is’ processes and information flows.
Develop ‘to-be’ process flows and process change diagrams to identify needed organizational and workflow changes.
Write detailed action plans, including timeframe, work to be performed, sequence of events, etc. to be performed by team members, consultants and contractors.
Identify performance metrics to monitor cost, quality, timeliness, and customer satisfaction.
Address other critical business issues such as organizational effectiveness, management reporting and overall performance improvement.
Exercise problem solving skills, craft and present actionable recommendations, and work with management and staff to implement solutions.
Develop training on assigned projects.
Update project management documents.
Produce performance reports.
Identify actionable recommendations.
Participate in the implementation of performance improvement initiatives.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program