Referral Management Clerk (CLR Clerk)

International SOS Government Medical Services • Montgomery, AL

5d • $16 - $18

About The Position

International SOS Government Medical Services is hiring a Referral Management Clerk to coordinate specialty care referrals so military beneficiaries can access timely medical services. Working with healthcare providers and administrative teams, the clerk coordinates referral workflows, communicates with patients and specialty clinics, and helps move referrals from initiation through completion while supporting continuity of care.

This is a full-time, Monday–Friday position scheduled from 7:30 AM to 4:30 PM. Federal holidays and installation down days are off. Compensation is $15.98–$17.75 per hour, with up to $5.09 per hour in Health & Welfare benefits in accordance with the Service Contract Act. The role requires successful completion of applicable background screening, credentialing, and onboarding requirements before employment.

Requirements

• High school diploma or GED.
• Current Basic Life Support (BLS) certification through the American Heart Association or American Red Cross.
• Experience providing administrative or customer service support in a fast-paced professional office environment.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook, and with Windows.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple priorities while maintaining accuracy and confidentiality.

Nice To Haves

• At least 2 years of healthcare administrative experience in an inpatient or outpatient healthcare setting within the past 3 years.
• Experience supporting healthcare administration, referral management, patient access, or medical scheduling.
• Familiarity with military healthcare systems, TRICARE, CHCS, AHLTA, MHS GENESIS, Referral Management Suite (RMS), or comparable electronic health record systems.
• Experience coordinating communication among patients, providers, and specialty clinics.

Responsibilities

• Manage specialty care referral workflows from initiation through completion, ensuring referrals are accurately processed, appropriately documented, and completed within established timelines.
• Review referrals for administrative accuracy, verify patient eligibility, obtain required documentation, and coordinate specialty care appointments according to established processes.
• Communicate with patients, providers, specialty clinics, and healthcare teams about referral status, appointment scheduling, required documentation, and pre-appointment instructions.
• Track referral activity, maintain accurate referral records, obtain and process Clear Legible Reports (CLRs), and ensure documentation meets referral management requirements.
• Use military healthcare information systems and other authorized applications to manage referrals, update patient information, and maintain records.
• Support referral reporting, workflow monitoring, customer service, and ongoing coordination to help improve patient access to specialty care.

Benefits

• Health & Welfare benefit of up to $5.09 per hour, in accordance with the Service Contract Act.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Basic life insurance.
• 401(k) plan.
• Paid time off.
• Annual bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED