Case Management Referral Coordinator

Paradigm • Tampa, FL

2d • $20 - $21 • Remote

About The Position

Paradigm is seeking a detail-oriented, customer-focused Case Management Referral Coordinator to support referral operations in its Workers’ Compensation Solutions business unit. This is a fully remote role in a fast-paced environment. The coordinator manages referral requests from start to finish, including accurate data entry, appropriate assignment, and timely customer communication. The role supports positive outcomes for injured workers, payors, clients, providers, stakeholders, and internal teams through high-quality service and effective collaboration with internal and external partners. The ideal candidate is organized, self-motivated, comfortable working independently, and able to collaborate with a virtual team. The position pays $20–$21 per hour and is scheduled Monday through Friday, 10 a.m. to 7 p.m. CST.

Requirements

• High school diploma or equivalent.
• Knowledge of relevant computer applications, such as Microsoft products.
• Excellent organizational skills and attention to detail.
• Excellent time management skills.
• Self-motivated and able to work with little supervision.
• Strong computer skills, including Microsoft Office and web-based applications.
• Ability to establish interpersonal relationships in a virtual work environment.
• Ability to collaborate and work as a team member.
• Excellent problem-solving ability.
• Clear, concise, and professional verbal and written communication.
• Ability to operate a personal computer for extended periods.
• Ability to gather, synthesize, and accurately communicate information verbally and in writing.
• Ability to maintain a home-office environment with high-speed internet and appropriate work privacy.
• Ability to attend in-person and/or phone meetings as directed.

Nice To Haves

• Basic business knowledge and customer service experience.

Responsibilities

• Manage referral email inboxes.
• Assign, enter, and fulfill referrals submitted in the ALARISware System.
• Attend ongoing training and calls as needed.
• Accurately identify geographical locations and make decisions based on that information.
• Handle reopened cases.
• Process changes to payor, insurer, jurisdiction, claim number, or case type on open cases.
• Use AI tools to support daily tasks, improve efficiency, and enhance output quality; adopt new technologies as trained and use them in accordance with established processes and guidelines.
• Perform other duties as assigned by the Referral Coordinator Supervisor or Referral Operations Manager.

Benefits

• PPO, HDHP, and HMO health insurance options through Cigna and Kaiser (Kaiser for California employees only).
• 401(k) matching contributions.
• Employer-paid life and disability insurance.
• Flexible spending and commuter accounts.
• Employer-matched HSA contributions.
• Paid time off and personal holidays.
• One paid volunteer day per calendar year for full- and part-time employees.
• Learning and development support, including the Learning Excellence at Paradigm (LEAP) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED