Case Management Coordinator

Chimes•Exton, PA

23h•Onsite

About The Position

The Case Management Coordinator leads the day-to-day operations of a psychosocial program, supervising and coaching staff, providing direct client services as needed, and ensuring services meet quality and compliance standards. The coordinator manages staffing, documentation, billing, re-authorizations, spending, equipment, and facilities; monitors performance and outcomes; and partners with a supervisor to develop the program’s annual plan. The role also supports other programs with backup supervision, is available 24 hours for emergencies, responds to client complaints and grievances, handles HR-approved disciplinary actions, and represents the agency with payers, community partners, and at interagency meetings. The position is based in Exton, Pennsylvania, is full-time, and pays $60,000 per year. The employer describes its services as supporting people facing mental health, substance abuse, intellectual and developmental disabilities, and co-occurring disorders, along with prevention and educational programming.

Requirements

Bachelor’s degree in a behavioral health discipline.
Pennsylvania Child Abuse Clearance, criminal clearance, and fingerprint-based federal criminal history clearance.
Valid driver’s license.
Must not be listed on any Medicaid/Medicare Exclusion list.
Additional relevant experience and/or education may be considered in place of the stated education or other qualifications at the Personnel Officer’s discretion.

Nice To Haves

Peer Supervisor License.

Responsibilities

Lead the day-to-day operations and success of the psychosocial program, including staffing and service quality.
Provide individual and group supervision and coaching to the team.
Provide direct client services when needed.
Be available to staff for emergencies, including 24-hour availability.
Provide backup supervision to fellow programs when needed.
Manage staffing, documentation, billing, and re-authorizations.
Partner with Accounting to resolve billing issues.
Monitor spending and minimize unnecessary costs.
Maintain equipment and facilities and identify needed repairs or replacements.
Ensure compliance with licensing standards, contracts, and agency policy.
Partner with the supervisor to develop the program’s annual plan.
Track performance improvement indicators, census, and outcome data.
Hold regular staff meetings and follow through on resulting actions.
Report incidents promptly and transparently.
Represent the agency professionally with payers, community partners, and at interagency meetings.
Respond promptly and thoughtfully to client complaints or grievances.
Handle HR-approved disciplinary actions in accordance with agency policy.