Referral Management Specialist I

Medical University of South Carolina • Charleston, SC

3d

About The Position

Under general supervision, the Referral Management Specialist I is the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC. In a call center environment, the position facilitates referrals and schedules appointments for multiple specialties and primary care physicians using an automated scheduling system. The specialist triages patient calls according to established algorithms, answers questions, resolves issues, and refers clinical matters to the appropriate clinical team.

The role collects accurate patient information, including demographic, physician, insurance, employment, next-of-kin, and emergency-contact details. It also supports effective clinic operations, enhances the revenue cycle, and provides a high level of customer service. The position reports to the Supervisor, Call Center Operations.

Requirements

• High school diploma or equivalent (GED).
• Two years of experience in a medical office, call center, patient access area, or customer service in a business environment; a college degree may substitute for work experience on a year-for-year basis.
• Ability to prioritize and coordinate multiple tasks in a fast-paced call center environment.
• Working knowledge of computers and technology, including Windows, Excel, and Internet/Intranet navigation tools.
• Strong verbal and written communication and problem-solving skills.
• Ability to work in a self-directed manner while interacting with patients, physicians, and departmental partners.
• Typing speed of 35 CWPM.

Nice To Haves

• College degree.

Responsibilities

• Serve as the initial point of contact for individuals and referring physicians seeking medical care and referral information.
• Facilitate the referral process and schedule appointments for multiple specialties and primary care physicians using an automated scheduling system.
• Triage patient calls according to established algorithms.
• Answer questions, resolve issues, and refer clinical issues to the appropriate clinical team.
• Collect accurate patient demographic, physician, insurance, employment, next-of-kin, emergency-contact, and other required information.
• Perform activities that support effective clinic operations and enhance the revenue cycle.
• Provide a high level of customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED