Referral Management Specialist I

Medical University of South Carolina • Charleston, SC

2d

About The Position

Under general supervision, the Referral Management Specialist I is the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC. In a call center environment, this role facilitates referrals and schedules appointments for multiple specialties and primary care physicians using an automated scheduling system. The specialist triages patient calls according to established algorithms, answers questions, resolves issues, and refers clinical concerns to the appropriate clinical team. The role also collects accurate patient information—including demographic, physician, insurance, employment, next-of-kin, emergency contact, and other details—and supports effective clinic operations, the revenue cycle, and high-quality customer service.

Requirements

• High school diploma or equivalent (GED).
• Two years of experience in a medical office, call center, patient access area, or customer service in a business environment; a college degree may substitute for work experience on a year-for-year basis.
• Ability to prioritize and coordinate multiple tasks in a fast-paced call center environment.
• Working knowledge of computers and technology, including Windows, Excel, and Internet/Intranet navigation tools.
• Strong verbal, written, communication, and problem-solving skills.
• Ability to work in a self-directed manner while interacting with patients, physicians, and departmental partners.
• Typing speed of 35 CWPM.

Nice To Haves

• College degree preferred.

Responsibilities

• Serve as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC.
• Facilitate the referral process and schedule appointments for multiple specialties and primary care physicians using an automated scheduling system.
• Triage patient calls according to established algorithms.
• Answer questions, resolve issues, and refer clinical issues to the appropriate clinical team.
• Collect accurate patient demographic, physician, insurance, employment, next-of-kin, emergency contact, and other information needed to complete patient records.
• Perform activities that support effective clinic operations, enhance the revenue cycle, and provide a high level of customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED