Referral Management Clerk (CLR Clerk)

International SOS Government Medical Services • Sumter, SC

2d

About The Position

The Referral Management Clerk (CLR Clerk) coordinates specialty care referrals so military beneficiaries can access timely medical services. Working with healthcare providers and administrative teams, the clerk coordinates referral workflows, communicates with patients and specialty clinics, and helps move referrals from initiation through completion to support continuity of care.

This is a PRN position with an as-needed Monday–Friday schedule, 7:30 AM–4:30 PM. The pay range is $15.98–$17.75 per hour, with up to $5.09 per hour in Health & Welfare benefits in accordance with the Service Contract Act.

Requirements

• High school diploma or GED.
• Current Basic Life Support (BLS) certification through the American Heart Association or American Red Cross.
• Experience providing administrative or customer service support in a fast-paced professional office environment.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook, and with Windows.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple priorities while maintaining accuracy and confidentiality.

Nice To Haves

• At least 2 years of healthcare administrative experience in an inpatient or outpatient healthcare setting within the past 3 years.
• Experience supporting healthcare administration, referral management, patient access, or medical scheduling.
• Familiarity with military healthcare systems, TRICARE, CHCS, AHLTA, MHS GENESIS, Referral Management Suite (RMS), or comparable electronic health record systems.
• Experience coordinating communication between patients, providers, and specialty clinics.

Responsibilities

• Manage specialty care referral workflows from initiation through completion, ensuring accurate processing, appropriate documentation, and completion within established timelines.
• Review referrals for administrative accuracy, verify patient eligibility, obtain required documentation, and coordinate specialty care appointments.
• Communicate with patients, providers, specialty clinics, and healthcare teams about referral status, scheduling, required documentation, and pre-appointment instructions.
• Track referral activity, maintain referral records, obtain and process Clear Legible Reports (CLRs), and complete referral documentation accurately and on time.
• Use military healthcare information systems and other authorized applications to manage referrals, update patient information, and maintain records.
• Support referral reporting, workflow monitoring, customer service, and coordination to help improve patient access to specialty care.

Benefits

• Up to $5.09 per hour in Health & Welfare benefits in accordance with the Service Contract Act (SCA).
• The posting describes medical, dental, vision, and basic life insurance; a 401(k) plan; paid time off; and an annual bonus for full-time positions. These benefits language applies to FTE roles, and this position is PRN.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED