Referral Management Clerk (CLR Clerk)

International SOS Government Medical Services • Sumter, SC

4d • $16 - $18

About The Position

The Referral Management Clerk (CLR Clerk) coordinates specialty care referrals for military beneficiaries, helping them access timely medical services. Working with healthcare providers and administrative teams, the clerk coordinates referral workflows, communicates with patients and specialty clinics, and supports the movement of referrals from initiation through completion to promote continuity of care.

Requirements

• High school diploma or GED.
• Current Basic Life Support (BLS) certification through the American Heart Association or American Red Cross.
• Experience providing administrative or customer service support in a fast-paced professional office environment.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Windows.
• Strong organizational, communication, and customer service skills, including the ability to manage multiple priorities while maintaining accuracy and confidentiality.

Nice To Haves

• At least 2 years of healthcare administrative experience in an inpatient or outpatient healthcare setting during the past 3 years.
• Experience supporting healthcare administration, referral management, patient access, or medical scheduling.
• Familiarity with military healthcare systems, TRICARE, CHCS, AHLTA, MHS GENESIS, Referral Management Suite (RMS), or comparable electronic health record systems.
• Experience coordinating communication between patients, providers, and specialty clinics.

Responsibilities

• Manage specialty care referral workflows from initiation through completion, ensuring accurate processing, appropriate documentation, and completion within established timelines.
• Review referrals for administrative accuracy, verify patient eligibility, obtain required documentation, and coordinate specialty care appointments according to established processes.
• Communicate with patients, providers, specialty clinics, and healthcare teams about referral status, appointment scheduling, required documentation, and pre-appointment instructions.
• Track referral activity; maintain accurate referral records; obtain and process Clear Legible Reports (CLRs); and complete referral documentation accurately within established requirements.
• Use military healthcare information systems and other authorized applications to manage referrals, update patient information, and maintain accurate records.
• Support referral reporting, workflow monitoring, customer service activities, and ongoing coordination to help improve patient access to specialty care.

Benefits

• Full-time positions are eligible for medical, dental, vision, and basic life insurance, a 401k plan, paid time off, and an annual bonus. The posting identifies this as benefits language for FTE roles, not as benefits specific to this PRN position.

What This Job Offers

• Education Level: High school or GED