Referral Management Center RN

UHS•Denton, TX

About The Position

University Behavioral Health of Denton is a private freestanding psychiatric hospital serving North Texas and surrounding areas. It provides inpatient and outpatient mental health and chemical dependency services for adolescents and adults. The Referral Management Center RN processes inquiry and referral calls and serves as a liaison among referral sources, physicians, unit staff, and hospital personnel involved in transfer requests. The role enters call information into the facility database, manages electronic fax applications for incoming referrals, and follows hospital policies and procedures for referral management. The position serves patients, medical staff, allied health professionals, hospital department staff, and external individuals requesting information. The RN reports to the Admissions Director and works Monday through Friday, 11:00 a.m. to 7:30 p.m.

Requirements

Graduate from an accredited professional nursing program.
Current Registered Nurse licensure in the state of Texas.
Excellent verbal and written customer service and communication skills.
Ability to prioritize and work effectively during periods of high stress and pressure.
Ability to multitask and demonstrate critical-thinking skills.
Thorough knowledge of the psychiatric services and medical capabilities provided by the hospital.
Ability to work flexible hours.
Knowledge of computers and ability to use department-specific electronic applications.
Accurate data-entry skills.

Nice To Haves

Bachelor’s degree in nursing.
One to three years of experience in psychiatric health care.
Experience reviewing medical and clinical information to staff cases appropriately with a physician.

Responsibilities

Collaborate with the Business Development team regarding referral-source needs.
Coordinate with referral sources, families, physicians, agencies, and other callers to manage transfer and admission requests effectively.
Address at-risk, emotionally disturbed, or crisis individuals effectively by telephone.
Ensure referral patient medical-record information is complete and nursing and clinical staff are adequately informed of the patient’s condition and history.
Apply working knowledge of involuntary processes and procedures.
Comply with EMTALA regulations.
Enter all call data into the facility database.
Manage the facility’s electronic fax applications and process incoming referrals in a timely manner.
Use the facility’s electronic bedboard for bed management.
Communicate effectively with unit staff, physicians, and Admissions Triage Staff.
Follow hospital policies and procedures regarding referral management.