Bilingual Referral Intake Coordinator

Momentum Spine and Joint•Arlington, TX

2d•Onsite

About The Position

Momentum Spine and Joint is looking for a Referral Intake Specialist to join their team. The Referral Intake Specialist is responsible for collecting and completing new patient referrals, inputting new patients, processing LOP’s, verifying insurance benefits, scheduling patient consultations, and communicating with attorneys and physicians regarding initial patient statuses.

Requirements

Demonstrates Customer Service Standards (having good phone etiquette, providing the patient with accurate information, answers questions in a timely manner, take 5 minutes each day to go above and beyond for one patient or visitor, honor diversity and thanks each customer/patient)
Uses downtime efficiently, assist and responds positively to requests for assistance from other team members
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
Solid computer skills with proficiency in Microsoft Office, including Outlook, Excel, Word & E-Clinical
Strong attention to detail: being careful about detail and thorough in completing work tasks
Has self-control to maintain composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations
High stress tolerance: accepting criticism and dealing calmly and effectively with high stress situations
Ability to adapt with flexibility: being open to change (positive or negative) and to considerable variety in the workplace
Ability to work independently and be productive by guiding oneself with little or no supervision
Ability to maintain effective and organized systems to ensure timely patient flow
Excellent professionally polished patient interaction skills
Energetic with a desire to learn and develop new skills
High School diploma or GED
One (1) year in a medical office or facility setting

Responsibilities

Requests Letter of protection (LOP) and ensures that the verifications department has verified and updated the patient information regarding insurance benefits and responsibility
Verifies and generates prior authorizations and referrals
Verifies all authorizations have been obtained prior to scheduling for appointment
Collects new patient referrals and updates corresponding referral log
Creates new patient chart in SalesForce and eCW with complete patient information and demographics ensuring accuracy and completeness
Refers scheduled patient to appropriate physician and office clinic
Ensures correct address is given with date and time of appointment
Schedules and reschedules patients’ initial consultations as necessary
Follows-up with new patient on a regular basis to schedule/re-schedule for initial consultation
Updates daily log for all patients’ office visits
Manages filing and record keeping activities
Informs and provides patient with necessary information and instructions prior to appointment date
Notifies necessary parties and providers concerning no show and/or noncompliant patient’s
Takes telephone messages and provides feedback and answers to patient/physician
Responds and comply to requests for information including sending faxes and e-mails
Reports statistics as required
Follows all safety rules, reports all accidents promptly and corrects minor safety hazards. Communicates with peers and management regarding any hazards identified in the workplace
Travels as necessary to other facilities
Keeps work area clean and organized
Safeguards patient privacy and confidentiality
Adheres to the company standards of business conduct
Performs other duties as assigned