Bilingual Intake Coordinator
About The Position
The Tax Help program at Foundation Communities is seeking a team of enthusiastic, motivated individuals who can help us provide high-quality tax return preparation at our tax sites during the 2027 tax filing season. Tax team members make a tremendous impact in the Austin community while gaining meaningful non-profit experience working for a well-respected organization. The Bilingual Intake Coordinator position greets clients, conducts eligibility screenings, and assists taxpayers in assembling all required information and documents. This is a great opportunity for people looking for temporary work, a second job, or an entry-level position into a dynamic non-profit organization. Locations include Austin, Wells Branch, Round Rock, and Taylor. Our seasonal jobs offer flexible schedules: full-time and part-time including weekdays, evenings, and weekends. Temporary Position: Mid-December 2026 – April 2027
Requirements
- Prior experience working in a fast-paced environment
- Professional demeanor with excellent communication and customer service
- Written and verbal proficiently in English and Spanish
Nice To Haves
- No previous experience is required, and support is provided throughout the training period
Responsibilities
- Conduct intake interviews with clients, which include validating clients’ identities, screening for eligibility, reviewing client documents, and ensuring clients are ready to proceed in the tax preparation process
- Serve as a resource for clients by answering questions and providing high quality customer service
- Support site managers with operations tasks as needed
- Protect client confidentiality
- Complete all specified paid training and tax certifications
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
