Referral Intake Coordinator In Home Senior Care Agency

Right at Home Southern Arizona•Tucson, AZ

17d•Onsite

About The Position

Referral Intake Coordinator Who Turns Every Lead into a Life Changed Are you the type of person who sees a new lead and immediately starts thinking about how to turn it into a client? Are you someone who doesn’t wait — you pick up the phone, you follow up the same day, and you don’t stop until you’ve made contact? Do you have a natural drive to create opportunity where others see a dead end, and a genuine ability to connect with people who are navigating one of the hardest decisions of their lives? Are you the kind of person who is energized by the chase, motivated by the close, and fulfilled when the solution you helped someone find actually makes a difference in how they live? If that’s you, this role was built for you. This isn’t an order-taking role — it’s a closer’s seat. You will be the voice that connects families in need with care that changes their lives, and you will be accountable for converting that connection into action. As Referral Intake Coordinator, you own the full intake pipeline — from first contact to signed client. Because you are wired to act immediately and create opportunity proactively, you won’t wait for a warm lead to come to you — you’ll pursue every single one with urgency and intention. You think forward and move fast, and you’ll identify where the gaps are in the pipeline before they become problems and find a way through every obstacle between a prospect and a yes. And because this work genuinely matters — the people you’re talking to are trying to help someone they love live independently at home — your drive to close isn’t just about the numbers. It’s about making sure every family that needs us receives help from us in a timely manner.

Requirements

2 years experience
Bachelor's degree
100% lead follow-up — immediate, every time, no exceptions.
70% inquiry-to-client conversion rate.
90% in-person assessment-to-conversion rate.

Responsibilities

Close on the phone — consultatively identify needs, connect them to solutions, and earn the commitment.
Pursue every lead from digital and local referral sources with persistence until converted.
Nurture prospective client relationships through phone, email, and text with empathy and professionalism.
Coordinate with outside sales, marketing, and client experience teams for seamless onboarding.
Help current clients refer friends, neighbors and family who would also benefit from our services.
Respond to after-hours inquiries on a rotational basis — because leads don’t only come in at 9am.