Referral Care Coordinator

Briya Public Charter School • Washington, DC

19h

About The Position

The Referral Care Coordinator facilitates timely and accurate referrals for Mary’s Center clients, connecting individuals and families to internal and external services. The role coordinates intake, follow-up, and resource navigation to support access to high-quality care, while maintaining relationships with community partners and clinical teams. The coordinator promotes person-centered care, protects client privacy, and contributes to program outcomes.

The position serves as a primary point of contact for participants seeking referral services, offering culturally competent, trauma-informed, and language-accessible support. It coordinates referrals from intake through outreach, scheduling, documentation, and follow-up, and works with participants, families, community partners, and care teams to address access barriers and support continuity of services.

Requirements

• High school diploma or GED equivalent.
• At least one year of experience in patient registration and/or as a medical assistant.
• Proficiency in PC usage.
• Bilingual in English and Spanish.
• Thorough understanding and working knowledge of patient confidentiality and HIPAA compliance and regulations.

Responsibilities

• Investigate, track, and respond to participant referrals promptly, with appropriate administrative and departmental communication.
• Answer the referral telephone line and voicemail system in a timely and courteous manner.
• Communicate with and educate participants to support referral appointment compliance.
• Educate and guide participants regarding referral services, specialty appointments, eligibility requirements, and required documentation.
• Maintain a neat and organized computer and work environment.
• Receive, review, and pre-screen internal and external referrals to determine eligibility and appropriate services.
• Coordinate assigned referrals, including intake, outreach, scheduling, documentation, and follow-up.
• Maintain accurate participant records in the electronic health or records system and comply with HIPAA and program-specific privacy requirements.
• Serve as a primary point of contact for participants seeking referral services, providing culturally competent, trauma-informed, and language-accessible support.
• Build and maintain relationships with community organizations, clinics, social service agencies, schools, and other partners to streamline referrals and resource sharing.
• Maintain referral tracking documentation and report status updates to departmental leadership.
• Identify barriers to access, such as transportation, childcare, insurance, financial constraints, or language, and connect participants with appropriate support and enrollment assistance.
• Participate in case conferences, team huddles, and supervision to coordinate care plans and continuity of services.
• Develop and maintain resource lists, referral guidelines, and standard operating procedures.
• Identify service gaps, recommend process improvements, and support pilot initiatives.
• Ensure data integrity and compliance with organizational policies, funding requirements, and reporting deadlines.
• Participate in professional development and training related to referrals, case management, cultural humility, and relevant clinical areas.
• Liaise between participants and care teams regarding active referrals, scheduling, and appointment follow-up.
• Collaborate with site operational leadership to support site and specialty needs.
• Perform other duties as assigned by the immediate supervisor.

Benefits

• Medical, dental, and vision insurance.
• Retirement options through 403(b) contributions and investment opportunities.
• 25 days of paid leave annually, in addition to paid holidays.
• 5 educational days.
• Tuition reimbursement of $2,000 per year toward education assistance and professional development; reimbursement is prorated based on regularly scheduled weekly hours.
• Transportation subsidy via metro and bus.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED