Referral Care Coordinator

Mary's Center • Washington, DC

1d

About The Position

The Referral Care Coordinator facilitates timely and accurate referrals for Mary’s Center clients, connecting individuals and families to internal and external services. The role coordinates intake, outreach, scheduling, documentation, and follow-up; supports access to high-quality, person-centered care; protects client privacy; and contributes to program outcomes. The coordinator serves as a primary point of contact for participants seeking referral services and a liaison between participants and care teams.

Requirements

• High school diploma or GED equivalent.
• At least one year of experience in patient registration and/or as a medical assistant.
• Proficiency in PC usage.
• Bilingual in English and Spanish.
• Thorough understanding and working knowledge of patient confidentiality and HIPAA compliance and regulations.
• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

• Investigate, track, and respond to participant referrals promptly, communicating with appropriate administrative and departmental teams.
• Answer the referral telephone line and voicemail system in a timely and courteous manner.
• Communicate with and educate participants to support referral appointment compliance.
• Provide guidance about referral services, specialty appointments, eligibility requirements, and required documentation.
• Receive, review, and pre-screen referrals from internal programs and external partners to determine eligibility and appropriate services.
• Coordinate participant referral intake, outreach, scheduling, documentation, and follow-up.
• Maintain accurate participant records in the electronic health or records system while complying with HIPAA and program-specific privacy requirements.
• Provide culturally competent, trauma-informed, and language-accessible support to participants seeking referral services.
• Build and maintain relationships with community organizations, clinics, social service agencies, schools, and other partners to streamline referrals and resource sharing.
• Maintain referral tracking documentation and report status updates to departmental leadership.
• Identify access barriers, including transportation, childcare, insurance, financial constraints, and language, and connect participants with support and enrollment assistance.
• Educate participants and families about available services, eligibility criteria, and required documentation.
• Participate in case conferences, team huddles, and supervision to coordinate care plans and continuity of services.
• Maintain current resource lists, referral guidelines, and standard operating procedures.
• Identify service gaps, recommend process improvements, and support pilot initiatives.
• Ensure data integrity and compliance with organizational policies, funding requirements, and reporting deadlines.
• Participate in professional development and training related to referrals, case management, cultural humility, and relevant clinical areas.
• Coordinate with participants and care teams on active referrals, scheduling, and appointment follow-up.
• Collaborate with site operational leadership to support site and specialty needs.
• Perform other duties as assigned by the immediate supervisor.

Benefits

• Medical, dental, and vision insurance.
• Retirement options through 403(b) contribution and investment opportunities.
• 25 days of paid leave annually, in addition to paid holidays.
• Five educational days.
• Tuition reimbursement of $2,000 per year toward education assistance and professional development; reimbursement is prorated based on regularly scheduled weekly hours.
• Transportation subsidy via Metro and bus.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED