Referral Coordinator

Coastal Health•Orange Park, FL

4d•Onsite

About The Position

Coastal Health is seeking a dependable, detail-oriented, and organized Referral Coordinator to join its Corporate team in Orange Park, Florida. The role coordinates patient referrals and helps ensure patients receive timely access to specialty care. The position works in a fast-paced medical office environment and involves communication with insurance companies, specialty offices, providers, and patients. The schedule is Monday through Friday, 8:00 AM to 5:00 PM.

Requirements

Previous medical office or referral coordination experience is preferred; the posting specifies a minimum of 1–3 years of medical office experience preferred.
Knowledge of insurance verification and authorization processes.
Understanding of medical terminology and specialty referrals.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Ability to prioritize tasks and meet deadlines.
Proficient computer skills and experience with electronic medical records.
High school diploma or equivalent.
Customer service skills.
Data entry skills.
Ability to work in a fast-paced environment.
Teamwork.

Nice To Haves

Athenahealth experience is a plus.

Responsibilities

Process and coordinate incoming and outgoing patient referrals.
Review referral orders for accuracy and completeness.
Verify insurance requirements and determine whether authorizations are needed.
Obtain and track insurance authorizations as required.
Communicate with insurance companies, specialty offices, providers, and patients.
Follow up on pending referrals to ensure timely scheduling.
Monitor referral status and maintain accurate documentation.
Address referral-related questions and resolve issues.
Ensure referrals are sent to the appropriate specialty offices.
Maintain patient confidentiality and comply with HIPAA regulations.
Assist with additional administrative duties as needed.