Referral Coordinator
About The Position
The Referral Coordinator is the first point of contact for patients entering the Dreem Health care journey. Reporting to the VP of Provider Partnerships, this role manages incoming provider referrals, processes them accurately and promptly in internal systems, and communicates with patients empathetically and clearly. The position ensures referrals move smoothly from initial contact to scheduled appointment. The coordinator works cross-functionally with Care Coordination, Clinical, Field Marketing, and Operations teams to keep referral workflows consistent, documented, and efficient. The work is operational and repetitive, with autonomy and ownership over a structured daily process in a fully remote environment. Occasional travel, approximately one to two times per year, may be required for team gatherings, training, or company events.
Requirements
- 3 to 4 years of referral coordinator experience.
- Experience in healthcare or startup environments.
- Strong people and communication skills.
- Ability to collaborate cross-functionally.
- Strong problem-solving skills, including the ability to identify issues and solutions.
- Excellent documentation habits; highly organized and detail-oriented.
- Ability to multitask in a fast-moving operational environment.
- Customer service mindset.
- Experience with VOIP calling tools such as Aircall or 8x8.
- CRM experience is required.
Nice To Haves
- Sleep-related experience.
- HubSpot CRM experience preferred.
Responsibilities
- Receive and process incoming referrals via fax and email.
- Upload referral documents and patient information into internal systems.
- Validate referral completeness, flag missing information, and follow up as needed.
- Maintain accurate and consistent documentation in CRM and EHR systems.
- Call every patient immediately after receiving a referral.
- Use standardized scripts to explain next steps and schedule appointments.
- Follow up on no-shows, cancellations, and rescheduling needs.
- Provide empathetic, clear, and professional customer service.
- Execute structured, repetitive daily processes with precision.
- Document every patient interaction carefully.
- Multitask across systems while maintaining speed and accuracy.
- Build, optimize, and maintain workflows and supporting tools.
- Collaborate with teammates and escalate operational issues when necessary.
Benefits
- Medical, dental, and vision health benefits.
- 401(k) with company match.
- 20 days of PTO, 10 paid holidays, and paid sick leave.
- Internet and phone reimbursement for remote employees.
- Fully remote work environment.
- Meaningful work that directly improves people's lives.
- International team across the US, Paris, and Belgium.
- One to two team gatherings per year.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
