Referral Coordinator

P3 Health Partners • Las Vegas, NV

4d

About The Position

The Referral Coordinator processes routine and urgent referrals to providers to obtain specialist care from internal and external specialty providers. The role serves as a liaison between P3 Medical Group and network specialty providers, interacting frequently with clinic staff and handling paperwork to submit referrals, including faxing, scanning, and telephone calls to patients and specialty providers.

The position also supports the main patient support center team as needed. Employees are expected to prioritize personalized care and demonstrate commitment to quality, communication, collaboration, integrity, professionalism, and competence.

Requirements

• High school diploma or GED.
• At least two years of experience as a Referral Coordinator.
• At least two years of experience working with Electronic Medical Records (EMR).
• At least five years of experience in a healthcare or clinical setting.
• Experience with Microsoft Office products.
• High standard of professionalism.
• Good verbal and written customer-service communication.
• Strong people skills and ability to work well with others.
• Ability to manage changing situations effectively.
• Ability to work independently and in a group setting.
• Ability to multitask, work with interruptions, and meet deadlines.

Nice To Haves

• Bachelor’s degree preferred.
• Bilingual English/Spanish is desirable.

Responsibilities

• Initiate referrals within timetable guidelines.
• Build and manage routine and urgent referrals to specialty network providers in accordance with their specific guidelines.
• Prepare and process chart documents and information required by the referral source.
• Communicate with specialty network providers.
• Schedule appointments with specialty network providers when applicable.
• Communicate with patients.
• Verify patient insurance eligibility.
• Obtain prior authorizations.
• Complete Electronic Medical Record (EMR) tasks.
• Process an average of 35 referrals per day.
• Document all referral-related interactions.
• Communicate promptly with providers and staff.
• Back up the main patient support center team.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED