Tiny Homes-Referral Coordinator

Puyallup Tribe of Indians•Tacoma, WA

4d•Onsite

About The Position

The Referral Coordinator provides intake and referral services at the Tiny Homes Village Site and assists residents in obtaining supportive services to help them attain long-term housing. The role supports an environment in which residents can make positive choices and engage in behaviors that contribute to their self-determination. The position is full-time, 40 hours per week, and reports to the Director. It has no supervisory duties, though the Coordinator may guide other Village staff. Work is performed in an office, at the Village, and in the field. The schedule is generally Monday through Friday, 8 AM to 5 PM, but work may occur outside those hours, and emergency response after normal business hours may be required. The role may involve travel and can be stressful due to the sensitive nature of the program.

Requirements

Associate degree in a related field, or at least a high school diploma/GED and two years of experience working with vulnerable clients in a Native American community, or a satisfactory equivalent combination of relevant education and experience.
Intermediate skills in Microsoft Word, Excel, and Outlook.
State licenses required to perform the job.
Must pass criminal-history and background inquiries before hire and periodically during employment.
Valid, unrestricted Washington State driver’s license and proof of insurance; the license must permit driving a GSA vehicle in accordance with the Tribe’s Vehicle Use Policy.
At least two years of documented recovery from substance or chemical dependency issues, or no prior history or diagnosis of chemical misuse, abuse, or dependency; must remain substance-abuse-free.
Must undergo a pre-employment drug screen and may be subject to random or reasonable-suspicion drug screening during employment.
Knowledge of local, state, federal, and Tribal program resources.
Ability to work effectively with diverse individuals, groups, and communities, and sensitivity to and knowledge of Indian customs, traditions, and culture.
Ability to maintain appropriate and ethical boundaries with program patrons and use effective teaching and modeling methods when interacting with them.
Ability to remain calm in crisis situations and respect and maintain the confidential nature of the program, including understanding HIPAA and relevant Puyallup Tribal policies and incorporating confidentiality into daily work.
Willingness to attend training and classes as recommended and directed by the Supervisor.
Effective verbal and written communication; ability to convey and receive information, interpret documents, write routine reports and correspondence, and speak effectively before groups.
Ability to perform basic arithmetic, compute rates, ratios, and percentages, and draw and interpret bar graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Ability to read, write, communicate, and interpret information accurately in English; concentrate and consistently produce accurate work.
Ability to frequently operate a personal computer for extended periods, a multi-line telephone, calculator, facsimile machine, and photocopier.
Ability to sit for prolonged periods; frequently use hands, reach, talk or hear, stand, and walk; occasionally stoop, kneel, crouch, or crawl; and occasionally lift or move up to 25 pounds.

Responsibilities

Build effective relationships with residents and provide one-on-one support and advocacy by connecting them with community resources.
Maintain up-to-date information tools that residents can use to access community resources.
Conduct intake with new residents to assess and recommend social service needs; offer support to residents at risk of eviction or who self-refer.
Make referrals or initiate services addressing mental health, substance abuse, and disability issues where possible.
Coordinate with local agencies and build positive working relationships with Village personnel, Tribal service departments, and other entities to advocate for residents and help them receive appropriate services efficiently and in a timely manner.
Encourage resident participation in community-building activities, including community meetings, meals, and support groups; produce written materials such as community newsletters.
Contribute to a community that values cultural diversity and participate in staff meetings and planning sessions.
Report programmatic issues regularly to the Director; maintain records of resident activities, contacts, case management, and other required reports.
Assist with administrative and program work for supportive housing and social service projects, including preparing spreadsheets, grants, funding applications, correspondence, and reports.
Respond to urgent patron requests within 24 hours of becoming aware of the need and keep the Director informed.
Contact law enforcement in emergency situations and facilitate resolution of resident disputes when necessary.
Help keep the Village clean, sanitary, and in good condition; notify Maintenance when repairs are needed and ensure walkways are clear and safe.
Maintain accurate inventories of donated food and clothing and adequate supplies of general household necessities.
Transport clients to and from appointments and meetings as needed, including recovery groups and support meetings.
Perform other duties as assigned.