Tiny Homes-Referral Coordinator

Puyallup Tribe of Indians•Tacoma, WA

1d•Onsite

About The Position

The Referral Coordinator provides intake and referral services at the Tiny Homes Village Site and helps residents obtain supportive services toward long-term housing. The role supports an environment where residents can make positive choices and exercise self-determination. The Coordinator builds relationships with residents, assesses their service needs, connects them with community and Tribal resources, and advocates for timely and appropriate services. The role also supports community-building activities, maintains resident and case-management records, assists with program administration, and helps maintain a safe, clean Village environment. The position reports to the Director, has no supervisory duties, and may provide guidance to other Village staff. Work takes place in an office, at the Village, and in the field, with possible travel and occasional work outside regular Monday–Friday, 8 AM–5 PM hours, including emergency response after normal business hours.

Requirements

Associate’s degree in a related field, or a minimum of a high school diploma/GED and two years of experience working with vulnerable clients in a Native American community, or a satisfactory equivalent combination of relevant education and experience.
Intermediate computer skills in Word, Excel, and Outlook.
State licenses required to perform the job.
Effectively convey and receive ideas, information, and directions; demonstrate good verbal and written communication skills.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups.
Ability to perform basic arithmetic, compute rates, ratios, and percentages, and draw and interpret bar graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Pass criminal history and background inquiries before hire and periodically during employment.
Maintain a valid, unrestricted Washington State Driver’s License and proof of insurance; the license must allow driving a GSA vehicle under the Tribe’s Vehicle Use Policy.
Have at least two years of documented recovery from substance or chemical dependency issues, or have no prior history or diagnosis of chemical misuse, abuse, or dependency; remain substance-abuse-free.
Submit to drug screening before hire and randomly during employment, or when there is reasonable suspicion.
Demonstrate knowledge of local, state, federal, and Tribal program resources.
Work effectively with diverse individuals, groups, and communities, and demonstrate sensitivity to and knowledge of Indian customs, traditions, and culture.
Maintain appropriate and ethical boundaries with program patrons.
Use effective teaching and modeling methods when interacting with program patrons.
Remain calm in crisis situations.
Respect the confidential nature of the program, understand HIPAA and relevant Puyallup Tribal policies, and incorporate confidentiality into daily work habits.
Be willing to attend training and classes as recommended and directed by the Supervisor.
May be required to respond to emergencies after normal business hours.
Meet the physical demands of the position, including occasional lifting or moving of up to 25 pounds.

Responsibilities

Build effective relationships with residents.
Provide one-on-one, hands-on support and advocacy, meeting with residents and directing them to community resources.
Maintain updated information tools residents can use to access community resources.
Conduct intake with new residents to assess and recommend social service needs.
Offer support to residents at risk of eviction or who self-refer.
Make referrals or initiate services for mental health, substance abuse, and disability issues wherever possible.
Coordinate with local agencies to provide services that meet residents’ needs.
Develop and maintain working relationships with Tiny Home Village personnel, Tribal service departments, and other entities to advocate for patrons and support efficient, timely access to appropriate services.
Encourage resident involvement in community-building activities, including community meetings, meals, and support groups.
Produce written materials, including community newsletters.
Contribute to a community that values cultural diversity.
Participate in staff meetings and planning sessions.
Report programmatic issues regularly to the Director.
Maintain records of activities and resident contacts, including case-management records, and complete other records and reports as directed.
Assist with administrative and program work related to supportive housing and social service projects.
Assist with spreadsheets, grants, funding applications, correspondence, and reports related to programs.
Respond to urgent patron requests within 24 hours of becoming aware of the need and keep the Director informed.
Contact law enforcement services in emergency situations.
Facilitate resolution of disputes and difficulties among residents when necessary.
Keep the Village clean, sanitary, and in good condition; notify Maintenance of needed repairs and ensure walkways are clear and safe.
Maintain accurate inventory of donated food and clothing and adequate supplies of general household needs.
Transport clients to and from appointments and meetings as needed, including recovery groups and support meetings.
Perform other duties as assigned.