Referral Coordinator
About The Position
Coastal Health is seeking a dependable, detail-oriented, and organized Referral Coordinator for its Corporate team in Orange Park, Florida. The role coordinates patient referrals and helps ensure patients have timely access to specialty care. The ideal candidate has strong communication and organizational skills, can multitask in a fast-paced medical office environment, and is comfortable coordinating with patients, providers, insurance companies, and specialty offices. The schedule is Monday through Friday, 8:00 AM to 5:00 PM. The position offers a comprehensive benefits package, a 401(k) retirement plan, paid time off, seven paid major holidays, and an opportunity to grow with an established healthcare organization.
Requirements
- Previous medical office or referral coordination experience is preferred; the posting also lists a minimum of 1–3 years of medical office experience as preferred.
- Knowledge of insurance verification and authorization processes.
- Understanding of medical terminology and specialty referrals.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to prioritize tasks and meet deadlines.
- Proficient computer skills and experience with electronic medical records.
- High school diploma or equivalent.
- Customer service skills.
- Data entry skills.
- Ability to work in a fast-paced environment and as part of a team.
Nice To Haves
- Athenahealth experience is a plus.
Responsibilities
- Process and coordinate incoming and outgoing patient referrals.
- Review referral orders for accuracy and completeness.
- Verify insurance requirements and determine whether authorizations are needed.
- Obtain and track insurance authorizations as required.
- Communicate with insurance companies, specialty offices, providers, and patients.
- Follow up on pending referrals to support timely scheduling.
- Monitor referral status and maintain accurate documentation.
- Address referral-related questions and resolve issues.
- Ensure referrals are sent to the appropriate specialty offices.
- Maintain patient confidentiality and comply with HIPAA regulations.
- Assist with additional administrative duties as needed.
Benefits
- Comprehensive benefits package.
- 401(k) retirement plan.
- Paid time off.
- Seven paid major holidays.
- Opportunity to grow with an established healthcare organization.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
