Referral Coordinator

Eastern Nephrology Associates • Wilmington, NC

23d • Onsite

About The Position

The Referral Coordinator coordinates referral operations, including pre-certifications and appointment scheduling. This is an on-site, patient-facing role requiring in-office presence for real-time collaboration with providers, direct interaction with patients and caregivers, and secure handling of health data in compliance with HIPAA. The role also provides backup support to Patient Services Representatives. Work is normally performed in a typical interior office environment with moderate noise and low risk of exposure to blood-borne pathogens and other potentially infectious materials (OPIM).

Requirements

• High school diploma or GED.
• Two years of related medical clerical experience, including working knowledge of medical terminology, scheduling, and patient communications; completion of a medical secretarial program may substitute for equivalent experience.
• At least one year of experience as a Patient Services Representative in a nephrology setting.
• Ability to maintain the confidentiality of patients and their medical information.
• Detail orientation and strong records-maintenance skills.
• Ability to be proactive and self-starting, make decisions independently, and maintain attention to detail.
• Ability to make evaluative judgments and handle multiple tasks, constant interruptions, and detailed work.
• Skill in organizing resources and establishing priorities.
• Knowledge of HIPAA and other compliance requirements.
• Demonstrated knowledge of Microsoft Word, Outlook, Teams, and an EHR system.
• Ability to communicate effectively with physicians, staff, and the public.
• Valid driver's license and reliable transportation to provide support at offsite locations as necessary.
• Ability to frequently lift and/or move up to 10 pounds; use provided tools such as hand carts for heavier loads; perform repetitive data-entry motions; regularly stand, talk, and hear; and occasionally sit, stoop, kneel, or crouch. Full range of body motion, manual dexterity, and eye-hand coordination are required.

Responsibilities

• Schedule all incoming new patient referrals and ultrasound procedures.
• Schedule outgoing referrals initiated by in-house providers.
• Follow up on scheduled referrals to confirm appointments are kept and record them appropriately in the EMR.
• Close referrals in work queues.
• Serve as backup Patient Services Representative.
• Attend and complete in-service training as required.
• Work overtime as needed to accomplish the mission of the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED