Referral Coordinator

Pancare of Florida • Panama City, FL

6d • Onsite

About The Position

The Referral Coordinator serves as a key connection between patients, providers, and specialty partners to help ensure timely, coordinated care. The role is located at the Gulf Coast State College Clinic and supports a smooth and efficient referral process for patients and providers. The coordinator works with corporate management, administrative personnel, and medical, dental, and behavioral health staff; helps identify patients’ health needs and family expectations; assesses available resources and support networks; and assists with the development, implementation, and revision of individual treatment plans. The coordinator maintains an active caseload, provides interventions within their expertise and credentials, helps procure additional services, and reviews and facilitates mental health referrals from other sources when appropriate. The role also includes maintaining patient and program records in accordance with applicable standards, regulations, and grant requirements; maintaining ethical conduct and confidentiality; participating in continuing education; and meeting with supervisors for information exchange and supervision.

Requirements

• High school diploma or equivalent.
• At least 6 months of experience in referral coordination.
• At least 6 months of experience with electronic health record (EHR) systems and scheduling software.
• Knowledge of medical terminology, patient referral processes, and healthcare regulations, including HIPAA compliance.

Nice To Haves

• Associate degree in health administration, Medical Office Administration, or a related field.
• At least 2 years of experience in a healthcare setting, preferably in referral coordination, a medical office, or a patient services role.
• Experience with insurance verification and authorization processes.
• Experience working in a Federally Qualified Health Center (FQHC) or community health setting.

Responsibilities

• Coordinate and process referrals.
• Coordinate and process hospital discharges.
• Submit and track authorizations.
• Interface with corporate management, administrative personnel, and medical, dental, and behavioral staff.
• Identify patients’ health needs and family expectations, and assess available resources and support networks.
• Assist in developing, implementing, and revising individual treatment plans; ensure services provided are specified in the treatment plan and monitor progress toward treatment goals.
• Maintain an active caseload, provide interventions within areas of expertise and credential limits, and help procure additional services as needed.
• Review and facilitate mental health referrals from sources such as primary care and school health when appropriate, and offer alternative recommendations when necessary.
• Maintain patient and program records in accordance with applicable standards, regulations, and grant requirements.
• Maintain ethical conduct regarding confidentiality, dual relationships, and professional stature.
• Participate in continuing education to remain knowledgeable in areas of expertise.
• Attend meetings as appropriate and meet regularly with supervisors to exchange pertinent information and receive supervision.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 14 paid holidays
• 3 weeks of paid vacation per year
• 403(b) plan with a 6% employer match and 3% base employer contribution
• Supportive work environment
• Opportunities for professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED