Referral Coordinator

PanCare Health • Panama City, FL

12d • $0 - $17

About The Position

The Referral Coordinator serves as a connection between patients, providers, and specialty partners to help ensure timely, coordinated care. The position is located at the Gulf Coast State College Clinic and supports patients as they navigate the healthcare system. The role includes coordinating referrals and hospital discharges, submitting and tracking authorizations, and collaborating with corporate management, administrative personnel, and medical, dental, and behavioral health staff. The coordinator also assesses patient needs and available support resources, contributes to treatment planning, maintains a caseload and patient records, facilitates mental health referrals, and supports continuity of care while following applicable standards, regulations, and confidentiality requirements.

Requirements

• High school diploma or equivalent.
• At least 6 months of experience in referral coordination.
• At least 6 months of experience with electronic health record (EHR) systems and scheduling software.
• Knowledge of medical terminology, patient referral processes, and healthcare regulations, including HIPAA compliance.

Nice To Haves

• Associate's degree in health administration, Medical Office Administration, or a related field.
• At least 2 years of experience in a healthcare setting, preferably in referral coordination, a medical office, or a patient services role.
• Experience with insurance verification and authorization processes.
• Experience working in a Federally Qualified Health Center (FQHC) or community health setting.

Responsibilities

• Coordinate and process referrals.
• Coordinate and process hospital discharges.
• Submit and track authorizations.
• Interface with corporate management, administrative personnel, and medical, dental, and behavioral health staff.
• Identify patients’ health needs and family expectations.
• Assess the resources and support network available to each patient.
• Assist with developing, implementing, and revising individual treatment plans; ensure services provided are specified in the plan and monitor progress toward treatment goals.
• Maintain an active caseload, provide interventions within areas of expertise and credential limits, and arrange additional services as needed.
• Review and facilitate mental health referrals from sources such as primary care and school health, and offer alternative recommendations when appropriate.
• Maintain patient and program records in accordance with applicable standards, regulations, and grant requirements.
• Maintain ethical conduct regarding confidentiality, dual relationships, and professional stature.
• Participate in continuing education activities to remain knowledgeable in areas of expertise.
• Attend appropriate meetings and meet regularly with supervisors to exchange pertinent information and receive supervision.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 14 paid holidays
• 3 weeks of paid vacation per year
• 403(b) plan with a 6% employer match and 3% base employer contribution
• Supportive work environment
• Opportunities for professional growth

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED