Referral Coordinator

Dreem Health

3d • $23 - $25 • Remote

About The Position

Dreem Health, powered by Sunrise technology, provides home-based sleep testing, telehealth visits, and personalized treatment plans. The Referral Coordinator is the first point of contact for patients entering the care journey and manages incoming provider referrals through processing and appointment scheduling. The role reports to the VP of Provider Partnerships and works cross-functionally with Care Coordination, Clinical, Field Marketing, and Operations teams to keep referral workflows consistent, documented, and efficient.

This is a highly operational role involving structured, repetitive workflows and independent ownership of daily processes. The coordinator ensures referrals move smoothly from initial contact to scheduled appointment, while communicating with patients empathetically and clearly. The position is fully remote and may require occasional travel, approximately one to two times per year, for team gatherings, training, or company events.

Requirements

• 3 to 4 years of referral coordinator experience.
• Experience in healthcare or startup environments.
• Strong people and communication skills.
• Ability to collaborate cross-functionally.
• Strong problem-solving skills, including the ability to identify issues and solutions.
• Excellent documentation habits; highly organized and detail-oriented.
• Ability to multitask in a fast-moving operational environment.
• Customer service mindset.
• Experience with VOIP calling tools such as Aircall or 8x8.
• CRM experience.

Nice To Haves

• Sleep-related experience.
• HubSpot CRM experience.

Responsibilities

• Receive and process incoming referrals via fax and email.
• Upload referral documents and patient information into internal systems.
• Check referrals for completeness, flag missing information, and follow up as needed.
• Maintain accurate and consistent documentation across CRM and EHR systems.
• Call each patient immediately after a referral is received.
• Use standardized scripts to explain next steps and schedule appointments.
• Follow up on no-shows, cancellations, and rescheduling needs.
• Provide empathetic, clear, and professional customer service.
• Execute structured day-to-day processes precisely.
• Document every patient interaction with attention to detail.
• Multitask across systems while maintaining speed and accuracy.
• Build, optimize, and maintain workflows and the tools that support them.
• Collaborate with teammates and escalate operational issues when necessary.

Benefits

• Fully remote work environment.
• Comprehensive medical, dental, and vision benefits.
• 401(k) with company match.
• 20 days of PTO, 10 paid holidays, and paid sick leave.
• Internet and phone reimbursement for remote employees.
• One to two team gatherings per year.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed