Referral Coordinator

United Digestive•Savannah, GA

About The Position

The Referral Coordinator handles office duties including scheduling patient appointments for procedures, follow-up visits, and ancillary services; collecting and documenting patient information; managing physician schedules; and coordinating referrals from primary care physicians and other specialists. The role is cross-trained in front-office and patient-service functions and provides coverage at office locations across the practice as needed. It reports to the Practice Manager.

Requirements

High school diploma or GED.
Two to three years of specialty clinic experience.
Computer literacy and ability to operate healthcare systems and multiple Microsoft Office applications.
Ability to treat patients, visitors, coworkers, and physicians with courtesy and respect.
Professional, outgoing, warm, and helpful demeanor.
Compassion when assisting people who are ill or need help.
Ability to plan, prioritize, and complete multiple delegated tasks.
Ability to work under pressure, assess and respond to issues, and communicate them in a timely manner.
Ability to communicate clearly with patients and coworkers by telephone, email, and in person.
Ability to interpret and apply clinical and non-clinical policies and procedures.

Nice To Haves

Certified Medical Assistant credential.
Gastroenterology experience.
Bilingual ability.

Responsibilities

Schedule, reschedule, and manage cancellations and no-shows for patient office visits and procedures.
Maintain and update physician schedules and endoscopy block time, scheduling patients according to physician availability and preferences.
Collect and record accurate patient information according to UD documentation requirements.
Schedule applicable procedures in UD endoscopy suites and coordinate hospital scheduling when necessary.
Schedule applicable ancillary services at UD.
Mail or email information packets to patients who are new to the practice.
Answer incoming calls promptly and efficiently, addressing appointment questions and information requests from referring providers.
Greet onsite patients promptly and provide pleasant, helpful service.
Provide or explain pertinent information to patients or relatives regarding medical treatment or procedures, and distribute or mail preparation instructions when necessary.
Meet or exceed quality and productivity standards set by the Practice Manager.
Respond to emails and voicemails and return patient calls promptly and efficiently.
Complete information requests from other UD staff promptly and effectively to support payment on patient accounts.
Abide by and promote HIPAA compliance and maintain strict confidentiality of patient information.
Act as a liaison between the office and referring physician practices and hospitals.
Participate in staff meetings as directed by the Practice Manager.
Participate in marketing activities as directed by the Practice Manager.
Cross-train and perform other office functions, including phone triage, check-in/check-out, scheduling, pre-certification, or medical records, as directed by the Practice Manager.
Travel to Metro-area office locations to provide front-office coverage as directed by the Practice Manager and/or Regional Director of Operations.
Complete other duties and special projects as assigned.